Construction Account Manager; Columbia, SC

Account Manager – Gordian (South Carolina)

Gordian's Southeast team is looking for an Account Manager based in the Columbia, South Carolina area who demonstrates professionalism, construction knowledge, and delivers results through their expertise while using Gordian’s extraordinary construction data and software.

• Prepare and maintain schedules of detailed activities to accomplish procurement objectives within a specified time period for clients
• Implement and adhere to project procedures from project identification, assistance in overseeing the development and review of project scope of work, proposal review, ensuring contract compliance, through notice to proceed, and construction execution necessary to accomplish a specific objective for various Job Orders
• Read and understand construction plans and specifications, conduct comprehensive price proposal reviews, and create and review detailed construction line‑item proposals
• Train contractors in Gordian software, client procedures, and assist in client contract bidding
• Communicate clearly and effectively with clients and internal team members to ensure projects are completed on time and on budget
• Manage multiple accounts and develop positive working relationships with all customers
• Drive client retention, renewals, upsells and client satisfaction
• Work closely with Project Managers and Account Managers on day‑to‑day operational processes including, but not limited to, contract renewals, scheduling to accomplish procurement objectives, troubleshooting, and providing software training to client and contractor staff
• Analyze root causes of customer success and failures to drive process enhancements
• Partner with internal cross‑functional teams to understand customer goals and key performance metrics and exceed those goals yearly
• Provide input on new processes and workflows as needed
• Ensure superior customer service levels, operational excellence, and strategic insight
• Collaborate closely with construction management firms to promote consistency and develop standards and procedures
• Work closely with Finance on billing setup and invoicing
• Participate in budget development and management, revenue forecasting
• Work with Sales and Business Operations to develop annual program usage and benchmark report
• Monitor and follow through on all construction/project related activities to ensure work reflects clients’ needs and is executed promptly within the project budget
• Review contractors’ requests for changes and, if appropriate, initiate job order supplementals
• Interact with owner representatives, contractors, and facility end‑users to minimize project concerns
• Review contractor’s daily inspection reports, summarize, and report on construction progress weekly to upper management
• Travel up to 70% within South Carolina (limited overnight travel required)

• Bachelor’s degree in Engineering, Architecture, Construction Management, or a related field (or comparable work experience)
• 5+ years of construction procurement, construction management, project management, or general contracting experience in both facilities and road construction (preferred)
• Extensive knowledge of public construction operations, pricing and contracting, scope development, estimating/price proposal development
• High level analytical skills and problem‑solving capabilities; ability to manage several projects simultaneously during development and construction
• Excellent customer service and communication skills; strong interpersonal and team‑building skills; strategic thinking; goal driven; client obsessed; self‑motivated; capable of working independently and in a group dynamic
• Proficiency with Microsoft Office (Word, Excel, Power Bi) and ability to develop custom tracking documents and reports
• Background in construction documentation and administration preferred
• Job Order Contracting or IDIQ experience preferred; comprehensive understanding of various public procurement and project delivery methods and requirements

• Bonus and equity participation as part of the total compensation package
• Competitive salary range: $88,000 – $147,000
• Health, dental, vision, life and LTD insurance, HSA, 401(k)…