Supervisor, Customer Service

Location: Columbia


Summary

Oversees a team of employees responsible for customer service.

Description


Location: This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 4101 Percival Rd, Columbia, SC 29229

What You'll Do:

• Ensure prompt and accurate response to calls, e-mail, web, handwritten inquiries.
• Ensure all departmental standards are met. Responsible for ensuring business and customer needs are met systematically and correctly. Assist management with interviews, selection, training, performance, productivity and development of staff.
• Monitor calls, service and workload. Tracks any service complaints and analyzes problems in order to provide solutions or develop proper training of staff.
• Represent department on projects and process improvements. Provide assistance and training to other operational areas of the company as needed.

To Qualify For This Position, You'll Need The Following:

• Required
  
  Education:
  
  Bachelor's
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience
• Required
  
  Work Experience:
  
  1 year claims, customer service, and/or call center experience.
• Required
  
  Skills and Abilities:
  
  Ability to persuade, negotiate, or influence. Strong organizational skills. Strong spelling, punctuation, and grammar skills. Ability to navigate systems, diagnoses problems, explain benefits, process and procedures. Active listener.
• Required Software and Other Tools: Microsoft Office.

We Prefer You Have:

• Preferred Education: Bachelor's Degree-Business Administration, Healthcare or related field or 4 years of job related work experience
• Preferred
  
  Work Experience:
  
  1 year-leadership experience including scheduling or coordinating work of others, developing work procedures and training for others, and/or leading group project initiatives.
• Preferred
  
  Skills and Abilities:
  
  Ability to persuade, negotiate, or influence. Strong organizational skills. Strong spelling, punctuation, and grammar skills

Our Comprehensive Benefits Package Includes The Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email  or call , ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.

Some states have required notifications. Here's more information.