Customer Service Advocate

Now Hiring – Customer Service Advocate

Columbia, SC (100% Onsite) | Direct Hiring – No Interview Required! | Up to $15.50/hour | Contract-to-Hire

We are excited to announce an immediate hiring opportunity for a Customer Service Advocate in Columbia, SC. This is a great opportunity for candidates with data entry and insurance or medical office experience looking to grow in a structured, team-oriented environment.

• Pay Rate:
  Up to $15.50/hour (Non-SCA)
• Employment Type:
  
  Contract-to-Hire
• Work Location:
  
  Columbia, SC 29229 (100% Onsite)

• Monday – Friday
• 8:00 AM – 4:30 PM
• Duration:
  Approximately 11 weeks
• No time off permitted during training

• Badge Processing:
  Friday, April 3, 2026
• Start Date:
  
  Monday, April 6, 2026 at 8:00 AM
• All selected candidates must start on this date – no alternate start dates available.

• 8-hour shift scheduled between 8:00 AM – 8:00 PM

Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.

• 65% – Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.
• 15% – Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.
• 10% – Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.
• 5% – Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.
• 5% – Assist with the training of new employees and cross training of coworkers.

• Data entry experience
• Insurance and/or medical office experience
• Proficiency in Microsoft Office
• Ability to adapt to process changes

• Strong communication skills
• Adaptable and flexible mindset
• Ability to multitask in a fast-paced environment
• Highly organized and detail-oriented
• Open to feedback and continuous improvement
• Ability to follow company policies and procedures

If you’re dependable, detail-oriented, and ready to start a new opportunity with a clear path to permanent employment, we’d love to connect with you!

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Apply today or message me directly for more details.