Bilingual; English​/Spanish Customer Service Representative

Job Overview

Join our dedicated team at SC State Credit Union in Columbia, South Carolina, as a Full Time Bilingual (English/Spanish) Customer Service Representative. This onsite position offers an exciting opportunity to connect with a diverse member base and make a meaningful impact by providing exceptional service. You'll be part of a high-performance culture where excellence and customer-centricity are at the forefront of everything we do.

You can enjoy the benefits of working in a supportive environment that values your skills and contributions.

Act as a trusted resource for our Spanish-speaking members and help us foster a community of financial success and accessibility. Your day-to-day duties include assisting members with inquiries and transactions in both English and Spanish, ensuring clarity and understanding in every interaction. You will address member needs efficiently, whether that involves account inquiries or resolving issues. Engaging with members over the phone, you’ll deliver personalized service while maintaining a positive and professional demeanor.

You’ll also collaborate with team members to enhance service delivery and uphold our standards of excellence. Regularly updating your knowledge of our products and services is essential, allowing you to provide accurate information and recommendations.

To be successful as a Bilingual (English/Spanish) Customer Service Representative at SC State Credit Union, several key skills are essential:

• Strong verbal and written communication skills in both Spanish and English to effectively assist a diverse member base.
• Active listening to fully understand member needs and provide tailored solutions.
• High level of empathy to help you connect with members and make them feel valued and understood.
• Problem‑solving abilities to address inquiries and resolve issues promptly.
• Professional demeanor and adaptability, as you’ll be working in a dynamic environment with varying member needs.
• Time‑management and organizational skills to efficiently handle multiple tasks while maintaining a focus on delivering exceptional customer service.

• Comprehensive benefits package that includes Medical, Dental, Vision, Prescription and Life Insurance
• 401K with employer matching contributions
• Tuition Reimbursement
• Federal Reserve Banks Holiday Schedule
• And more!

Join our team today! If this sounds like the right job for you, don't wait – apply today to join our team. We look forward to hearing from you.

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.