Customer Service Advocate

Summary

Provides prompt, accurate, thorough and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries.

Job Description

Palmetto GBA – one of Blue Cross Blue Shield's South Carolina subsidiary companies.

This position is full‑time (40 hours/week) Monday through Friday in a typical office environment. Employees are required to have the flexibility to work any 8‑hour shift scheduled between the hours of 8:00 AM – 6:00 PM. Training will be Monday‑Friday 8:00 AM – 4:30 PM for approximately 8‑10 weeks. This role is located on‑site at 17 Technology Circle, Columbia 29203.

• Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk‑in inquiries. Accurately documents inquiries.
• Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, researches and/or assists with priority inquiries and special projects as required by management.
• Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments, and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

• Required
  
  Education:
  
  High School Diploma or equivalent
• Required
  
  Skills and Abilities:
  
  Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Basic computer operating skills. Standard office equipment.
• Government Clearance:
  This position requires the ability to obtain a security clearance, which requires applicants to be a U.S. Citizen.

• Associate Degree
• Two (2) years of customer service or call center experience.
• Knowledge of word processing, spreadsheet, and database software.

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• 401(k) retirement savings plan with company match
• Fantastic health plans and free vision coverage
• Life insurance
• Paid annual leave — the longer you work here, the more you earn.
• Nine paid holidays
• On‑site cafeterias and fitness centers in significant locations
• Wellness programs and a healthy lifestyle premium discount
• Tuition assistance
• Service Recognition

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company…