Customer Service Advocate - Request

Position: Customer Service Advocate I - Request #36992769
Location: Columbia

Description:

Why should you join the Blue Cross Blue Shield of South Carolina family of companies? Other companies come and go, but for more than seven decades we've been part of the national landscape, with our roots firmly embedded in the South Carolina community. Business and political climates may change, but we're stronger than ever. Our A.M. Best rating is A+ (Superior), making us the only health insurance company in South Carolina with that rating.

We're the largest insurance company in South Carolina ...and much more. We are one of the nation's leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allow us to build on a variety of business strengths. We deliver outstanding service to our customers.

If you are dedicated to the same philosophy, consider joining our team!

Job Title:

Customer Service Advocate II

Position Details:

• MAX PAY RATE - $15.50/HR.
• CONTRACT TO HIRE.
• ONSITE ONLY POSITION - MUST BE A LOCAL CANDIDATE.
• MANAGER WILL SELECT FROM RESUME REVIEW, ALL CANDIDATE SELECTIONS WILL BE COMPLETED BY EOD MONDAY, 03/09/2026.
• Training is Monday - Friday, 8:00 am - 4:30 pm- FOR 11 WEEKS.
• NO TIME OFF WILL BE APPROVED DURING TRAINING OR THE BLACK OUT DATES LISTED ON THE ADDENDUM. IF YOU HAVE CANDIDATES THAT HAVE SCHEDULED TIME OFF.
• The assigned shift will be 8 hours between 8 am and 8 pm- CANDIDATES MUST HAVE THE FLEXIBILITY TO WORK THE ASSIGNED SCHEDULE.
• CANDIDATES SELECTED WILL BE REQUIRED TO COMPLETE THE BADGE PROCESS, FRIDAY, 04/3/2026
  -TIMES TO BE PROVIDED.
• TARGET START DATE - MONDAY, 04/06/2026 - There will be no staggered starts. No exception!!!
• Our Blue Cross Team is dedicated to training our future Customer Service Advocates to be professional and knowledgeable.

Top Skills:

• Data entry experience, insurance/medical office experience, Microsoft Office experience and the ability to adapt to changes as they arise.

Required Soft Skills:

• Good communication skills, ability to adapt, multitasking skills, organized, receptive feedback and follows company policies.

Duties:

• Provides prompt, accurate, thorough and courteous responses to all customer inquiries.
• Performs research as needed to resolve inquiries.
• 65% Ensures effective customer relations by responding accurately, timely and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries.
• 15% Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management.
• 10% Provides feedback to management regarding customer problems, questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
• 5% Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards.
• 5% Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments.

Required

Skills and Abilities

:

• Required
  
  Education:
  
  High School Diploma or equivalent.
• Required
  
  Work Experience:
  
  1+ years of customer service or call center experience.
• Preferred Education:
  
  Associate degree
• Preferred
  
  Work Experience:
  
  2 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Strong human relations and organizational skills.
• Ability to handle high stress situations. Good judgment skills.
• Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently.
• Required Software and Other Tools:
  Basic computer operating skills.
• Standard office equipment.
• Preferred Software and Other Tools:
  Knowledge of word processing, spreadsheet, and database software.
• Work…