Customer Service Advocate III

Location: Columbia

## Customer Service Advocate IIIApplyremote type:
On-site locations:
Columbia, South Carolina time type:
Full time posted on:
Posted Todaytime left to apply:
End Date:
July 6, 2026 (6 days left to apply) job requisition :
R1051282#
** Summary
* * Provides prompt, accurate, thorough and courteous responses to all complex customer inquiries. Inquiries are typically non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries.#
** Description
* **
* Location:

** This position is full-time (40-hours/week) Monday-Friday in a typical office environment. This role is located on-site at 4101 Percival Rd, Columbia, SC 29229
** What*
* ** You’ll Do:
*** Responsible for accurate and timely response to complex telephone, written, web, or walk-in inquiries. Handles situations which may require adaptation of response or extensive research. Maintain all departmental productivity, quality and timeliness standards.
* Initiate corrective actions, process adjustments, or perform other research to resolve inquiries. Evaluate inquiries to identify underlying causes and implement actions to prevent future issues. Coordinate with other departments to resolve problems.
* Provide feedback to management regarding customer issues. Maintain accurate records concerning issues. Follow through on complaints until resolved or report to management as needed.
* Maintain knowledge of procedures and policies. Assist with process improvements by recommending improvements in procedures and policies.
* Assist with the training of new employees and cross training of coworkers.
** To Qualify For This Position, You'll Need The Following:**
* ** Required

Education:

** High School Diploma or equivalent
* ** Required

Work Experience:

** 2 Years Customer service or claims processing experience OR Bachelor's Degree in lieu of work experience.
* ** Required

Skills and Abilities:

** Strong oral and written communication skills. Proficient in spelling, punctuation, and grammar. Strong organizational, analytical, and customer service skills. Ability to handle high stress situations. Basic business math proficiency. Ability to handle confidential or sensitive information with discretion. Ability to learn and operate multiple computer systems effectively and efficiently.
* ** Required Software and Other Tools:
** Microsoft Office.
** We Prefer You Have:**
* ** Preferred

Work Experience:

** 3 Years-Customer service or claims processing experience.
* *
* Preferred Education:

** Associate Degree-Any Major
* ** Preferred

Skills and Abilities:

** Ability to persuade, negotiate or influence.
* ** Preferred Software and Other Tools:
** Knowledge of database software.
** Our Comprehensive Benefits Package Includes The Following:
** We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  
* Subsidized health plans, dental and vision coverage
* 401k retirement savings plan with company match
* Life Insurance
* Paid Time Off (PTO)
* On-site cafeterias and fitness centers in major locations
* Education Assistance
* Service Recognition
* National discounts to movies, theaters, zoos, theme parks and more
** What We Can Do for You:
** We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
** What To Expect Next:
** After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.
** Equal Employment Opportunity Statement
** Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity,…