REPOST: UI Customer Service Representative; CSR - Statewide
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-07-08
Listing for:
State-of-South-Carolina
Full Time
position Listed on 2026-07-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Job Description & How to Apply Below
Location: Columbia
This position is for a UI Customer Service Representative (CSR) who will handle inbound calls regarding UI inquiries from claimants, employers, and other stakeholders. The CSR will provide general information and guidance, escalating issues when appropriate, and documenting call summaries.
Key Responsibilities- Provide general information and guidance with a positive, service‑oriented attitude.
- Answer and handle inbound calls using call center scripts.
- Identify the proper course of action and use the department’s software and processes to thoroughly document the call summary, course of action taken, and related disposition codes.
- Follow operational procedures and guidelines regarding escalation and issue resolution.
Must have a high school diploma and at least one year of relevant experience in a call center, contact center, or similar customer‑service setting. A bachelor’s degree may substitute for the required work experience.
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