Call Center​/Customer Service Representative

Kelly® Professional & Industrial is seeking a Customer Service Advocate at a leading organization in Columbia, SC.

$18 per hour

8‑hour shift between the hours of 8 am and 8 pm, to be assigned once training is complete.

• Competitive pay rate with opportunities for skill development
• Gain experience with a respected industry leader in customer service and claims management
• Supportive and professional team environment
• Opportunity to make a real impact by assisting customers and improving processes

• Providing prompt, accurate, thorough, and courteous responses to all customer inquiries—including non‑routine situations requiring research and adaptation
• Ensuring effective customer relations by responding to telephone, written, web, or walk‑in inquiries in a timely and professional manner
• Initiating or processing adjustments, performing research, and coordinating with other departments to resolve customer issues
• Handling priority inquiries and special projects as requested by management
• Documenting inquiries accurately, maintaining records on complaints and customer comments, and recommending changes for process improvements
• Assisting with the training of new employees and cross‑training of coworkers

• Have at least 1 year of prior experience in a call centre environment, claims management, or a related field (required)
• Possess strong communication and problem‑solving skills
• Are detail‑oriented and able to accurately document customer interactions and resolutions
• Can work effectively both independently and as part of a team
• Can work onsite at the client location in Columbia, SC
• Have open availability to work an 8‑hour shift between the hours of 8 am and 8 pm
• Are comfortable adapting to new situations and performing research to resolve complex inquiries

Once you apply, we will review your application for fit against the qualifications above. If you appear to be a strong match, we will contact you for the next phase of the hiring process. Even if this specific role does not materialize, you will remain in our talent network for future opportunities.

As a Kelly employee you may have access to voluntary benefit plans including medical, dental, vision, and employee assistance programs. Eligible employees may also participate in a retirement savings plan, receive holiday pay, and access a transit spending account. Paid sick leave is available in accordance with applicable state or local laws.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws and participates in E‑Verify.