Customer Service Representative

Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

• Associate’s degree or high school diploma, combined with relevant practical experience.
• Experience in customer service, order fulfillment, logistics, or supply chain-related activities.
• Good understanding of customer service processes and logistics workflows.
• Strong communication skills in English.
• A structured, solution-oriented, and collaborative working style.
• Applicants must be authorized to work in the US without employment visa or other sponsorship.

• Associate’s degree
• high school diploma