FOLIO Customer Success & Solutions Specialist
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-07-14
Listing for:
EBSCO Information Services
Full Time
position Listed on 2026-07-14
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
EBSCO Information Services is seeking a FOLIO Customer Account Specialist to manage a specific group of customers, serving as the primary support, success, and relationship manager for FOLIO. You will work with internal teams to understand needs, gain technical insight, and provide proactive support.
The role emphasizes SLA adherence, collaboration, and training across Support and Training teams, with a flexible hybrid/remote work policy and a focus on customer satisfaction within the EBSCO
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