Administrative Specialist II​/Driver Services Specialist III

Position Summary

Driver Services Specialist positioned in the Driver Services / Data Quality Helpdesk Unit at SCDMV Headquarters in Blythewood, SC. Responsibilities focus on data accuracy, customer service, and support for DMV operations.

• Update and add customer driver record details in the database and ensure all transactions comply with DMV policies.
• Merge and rebuild customer numbers, correct legacy records, facilitate enrollment in the DMV Payment Plan, and remove erroneous entries.
• Handle telephone and email inquiries for the Data Quality Help Desk, generate Remedy Ticket requests, and provide vehicle/driver information to various units.
• Conduct research and analysis using NCIC, PDPS, Docs Open, Legacy, and microfilm to update conversion records and prepare documents for scanning.
• Assist all levels of management, branch offices, and support staff; collaborate with business analysts, developers, and DBAs to resolve data discrepancies.
• Perform any additional duties assigned by supervisor or management.

• A high school diploma or equivalent plus clerical experience.

• In-depth understanding of motor vehicle laws, regulations, policies, and procedures.
• Capable of building and sustaining productive working relationships with agency staff and the public.
• Skilled in articulating policies and procedures to DMV clients.
• Strong oral and written communication skills.
• Proficient in Microsoft Excel and Word.
• Familiarity with the Remedy Trouble Tickets system is preferred but not mandatory.
• Works under general supervision; operates within a standard office setting.
• Extended work hours may be required.
• Can lift 10-15 lbs. and spend prolonged periods sitting at a computer.
• Position is in a Tier III Unit.

• High school diploma and two years related job experience.

• Health, dental, vision, long‑term disability, and life insurance for employees, spouse, and children.
• 15 days annual vacation leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs (optional for temporary employees).
• Employee Assistance Program at no cost.

The South Carolina DMV is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age (40 or older), disability, or genetic information.