Customer Benefit Advisor ; On-Site- Columbia

Customer Benefit Advisor (CBA I) – Columbia, SC

General

Summary:

Minimum starting hourly rate is $21.00. This entry‑level role is the first point of contact for our customers and requires providing accurate benefit, claim, and policy information with minimal oversight.

• Health, Vision, and Dental coverage
• Short‑ and Long‑Term Disability
• Generous PTO, including paid time to volunteer
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

• Serve as the customer’s first line of contact via phone, email, or chat
• Provide timely and accurate information on policy and coverage questions
• Maintain privacy and handle customer data with empathy and professionalism
• Work scheduled shifts Monday‑Friday, 8:00am‑8:00pm Eastern Time
• Meet or exceed performance metrics such as accuracy, handle time, and customer satisfaction scores
• Use multiple system applications to retrieve information and document interactions
• Follow documented processes and workflow to improve customer service and operational efficiency
• Perform other duties as assigned by the Customer Contact Center manager

• Minimum one year of customer service experience (preferred in insurance, healthcare, or finance)
• High‑school diploma or GED required
• Successful completion of the Contact Center training program, including phone proficiency and knowledge checks
• Excellent verbal and written communication skills with adaptability to customer needs
• Strong multi‑tasking ability and familiarity with multiple computer systems
• Proficiency with Microsoft Office (Outlook, Word, Excel)
• Intellectual curiosity, strong work ethic, and adaptability to a changing environment
• Reliable attendance and ability to meet scheduled shift requirements

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity, disability, or protected veteran status.