Member Services Coordinator

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FT Full-Time 07 Keowee Falls, Salem, SC, US

4 days ago Requisition

MEMBER SERVICES COORDINATOR

The Member Services Coordinator is a high-profile service and hospitality position. As a Membership Coordinator you will be the front-line for the Membership Services department. Working under the direction of the Member Services Director, the coordinator will provide service in the following areas:
Club Reception, Club Concierge Services, Interclub Marketing, Membership Support Services and Member Lodging and Rental Program. This position is Wednesday - Friday and Sunday and Monday from 7:30am to 3:30pm.

• Coordinate Club interclub marketing efforts
• Coordinate and Monitor Club communications with the members
• Provide reception Services during department hours of operation
• Provide Concierge Services to members and guests
• Maintain a catalogue of preferred vendors and service providers
• Facilitate the use of club amenities and services for the membership Club’s Lodging and Rental program
• Utilize creative planning for member and guest special services
• Assist in planning Club events
• Assist with New Member Packets and Orientations

• The successful candidate will have a positive attitude, image, and presentation; be passionate about exemplary customer service and sincerely enjoy working with people.
• Must have excellent communication skills and an outgoing and friendly personality
• 2 years minimum experience working in an administrative or customer support role. Experience in a Hospitality and Service setting a plus.
• Demonstrate problem solving skills
• Proficient in Word, Excel, PowerPoint, design software, databases, and other basic computer skills.
• Must have a valid drivers license, to be covered under company vehicle policy
• Provide shuttle service as needed

PHYSICAL REQUIREMENTS:

• Frequent walking and standing.
• Frequent verbal and written communication with members, guests, staff and other business associates by telephone, correspondence, or in person.
• Constant and close visual work at desk or on a computer.
• Constant sitting and working at desk.
• Frequent lifting of folders, files, binders, and other objects weighing between 0 and 50 lbs.

THE CLIFFS BENEFITS:

• A knowledgeable and passionate management team that leads by example
• Employee appreciation parties and team building events
• Gym reimbursement
• Excellent compensation including 10 vacation days and 9 paid holidays
• Our best benefits package including health, telehealth, vision, dental, short term/long term disability, pet insurance 401(k) with employer contribution*