Client Relationship Manager I

Summary

Serves as the day to day lead in the client issues, service resolution of assigned accounts. Works with management and internal stakeholders on client specific or departmental initiatives.

Description

Location:

This position is full-time (40-hours/week) Monday-Friday in a typical office environment. You will work an 8-hour shift scheduled during our normal business hours of 8:00AM-5:00PM. It may be necessary, given the business need to work occasional overtime. You may be required to travel between buildings. This role is located at 4101 Percival Road, Columbia, SC 29229

• Serves as primary contact for clients.
• Handles less complex clients and works with other Relationship Managers, Consultants, Client Advocates, NA Operations and Support, Reporting Medical Management, Product Development. etc. and Partner Plan Account Managers to meet client needs and resolve client issues.
• May participate in the implementation of new clients.
• Assists in the assessment of client specific benefits to determine set up in the Group Library ensuring coded correctly.
• Monitors key deliverable dates related to marketing.
• Trains clients and consultants on E bill.
• Handles escalated or system problems identified by the Account Advocates.
• Assures quality including accuracy of SBCs, Benefit Booklets and other client/member facing materials before submission to the client.

• Required
  
  Education:
  
  Bachelor's.
• Degree Equivalency: 4 years job related work experience or Associate's and 2 years job related work experience.
• Required
  
  Work Experience:
  
  2 years of experience in a support role and/or in a client facing or professional role in an area that supports client management (claims, customer service, membership, product development, etc.).
• Required
  
  Skills and Abilities:
  
  Excellent written and oral communication skills.
• Good analytic and problem-solving skills.
• Ability to work independently.
• Knowledge of health care and health benefits.
• Required Software and Tools:
  Microsoft Office.
• Required Licenses and Certificates: SC Life and Health Insurance License (within 6 months of hire).

• Preferred Licenses and Certificates:
  Certified Employee Benefit Specialist (CEBS).

• We offer our employees great benefits and rewards.
• You will be eligible to participate in the benefits the first of the month following 28 days of employment.
• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

Blue Cross Blue Shield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.

Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.

It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

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