Customer Service Representative 1

Location: Renfrew

Customer Service Representative Serving homes and commercial businesses in Western PA, Armstrong Comfort Solutions provides a full line of heating, cooling and plumbing services. Working with all the major manufacturers, we create competitive solutions to any plumbing, heating or cooling need. We also offer creative clean air and clean water solutions for homes and businesses

At Armstrong Comfort Solutions, we embrace the values of humility, hunger, teamwork, and honesty. These values are the foundation of our company culture and guide everything we do. We believe in:

Benefits of Joining Our Team:16 total paid days off from your first year with Armstrong Immediate access to excellent Medical/Dental/Vision benefits from day one of employment

Competitive pay, with potential for incentives

Family-friendly work shifts with various scheduling options

Job security

Comprehensive healthcare, retirement, and workplace benefits
100% paid job-related continued education and continuous on-the-job skill development

Clear career advancement opportunities within a rapidly growing company

Responsibilities:

Monday - Friday, 9:30am - 6:30pmProvide exceptional customer service to clients through various communication channels

Assist customers with inquiries, appointment scheduling, and service-related questions

Maintain accurate customer records and ensure timely follow-up on service requests

Coordinate with service technicians and other team members to meet customer needs

Handle customer complaints professionally and work towards satisfactory resolutions

Collaborate with the sales team to promote new services and products to customers

Qualifications:

Proven experience in customer service or related field

Strong communication skills and ability to handle customer inquiries effectively

Proficiency in computer systems and software for record-keeping and data management

Ability to multi-task, prioritize tasks, and work in a fast-paced environment

Knowledge of HVAC or plumbing systems (preferred but not required)
High school diploma or equivalent

Be a part of Armstrong's dynamic team and start building a rewarding career with us. Visit our website at  to learn more. Armstrong is proud to be an Equal Opportunity Employer.

Who We Are The Armstrong Group is a family owned and operated collection of diverse companies. What began in 1946 as Armstrong County Line Construction, founded by Jud L. Sedwick in Kittanning, PA, has now grown into an organization that encompasses multiple industries and employs over 2,400 individuals nationwide. Our brands include Armstrong Utilities, Guardian Protection, Armstrong Development, 4

Front Solutions, Twin Pops, and Armstrong Comfort Solutions.

Armstrong is an Equal Opportunity Employer.
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