Customer Service Representative

Senior Technical Recruiter @ TSR Consulting Services | IT & Pharma Recruitment

Location: 1201 Main Street, Columbia, South Carolina 29201

Pay Rate: Up to $23/hr

Duration: 4 months with possible conversation to fulltime.

Base pay range

$20.00/hr - $23.00/hr

The Workplace Benefits (CWB) Representative supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences while assisting with a variety of service functions.

• Provide superior customer experience via incoming telephone calls in a fast-paced, automated, high-volume contact center environment.
• Handle caller requests efficiently, accurately, and professionally with ownership and timeliness.
• Build rapport and respond to customers compassionately, meeting expectations in a respectful and timely manner.
• Navigate multiple systems/applications to research, analyze, and resolve requests & inquiries.
• Maintain performance and quality standards.
• Analyze information to make sound decisions and solve problems while maintaining a positive customer experience.
• Learn basic concepts of personal lines insurance principles and products offered to CWB customers.
• Collaborate with team members and business partners to ensure a positive customer experience.
• Work 40 hours per week on scheduled shifts between 7am–8pm CST; overtime and weekends as needed.
• Assist with special requests and complete additional tasks/projects as assigned.

• High school diploma or equivalent required; college degree or pursuit preferred.
• 1–3 years of insurance background experience.
• Customer-focused mindset with dedication to exceptional service.
• Previous high-volume contact center experience with decision-making and problem-solving preferred.
• Strong communication skills (verbal & written) with a service-focused approach.
• Proficiency in computer skills, multi-application navigation, and multitasking.
• Accountability and ability to work effectively in a team environment.

Associate

Contract

Customer Service

Insurance, Insurance Agencies and Brokerages, and Insurance and Employee Benefit Funds