Customer Service Professional - Roebuck, SC

Customer Service Professional

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That's why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways.

The Electrical Products (EP) Business Unit offers a full range of low-voltage power distribution and control products that deliver safe, reliable, and efficient electrical solutions across residential, commercial, and industrial markets.

We are looking for a Customer Service Professional to join our team at Roebuck, SC. As a Customer Service Professional, you will be one of our points of contact for industrial electrical distribution products. You will be responsible for delivering a best-in-class customer support experience while leveraging data to create meaningful insights that are customer-focused. This is an on-site role, and the candidate will report to the Factory Customer Service Supervisor and will have no direct reports.

Job Responsibilities:

• Operate and optimize pre-defined tools, applications, databases, and data management systems; create reports and communicate results to internal and external stakeholders, including management, customers, and support teams.
• Provide support for pre- and post-shipment inquiries, warranty issues, and other customer-related requests.
• Assist in resolving customer problems by applying problem-solving skills to address most situations.
• Coordinate with other Customer Service Representatives and cross-functional departments to identify and implement appropriate solutions.
• Provide quick, detailed, and effective responses to customer inquiries, escalating queries and concerns as necessary.
• Support additional projects and initiatives as directed by the Customer Service Team Lead, Supervisor, or Manager.