Administrative Specialist II​/Titles & Registration Specialist II

Job Responsibilities

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

Unit, SCDMV Headquarters, Blythewood, S.C.

• Processes transactions using Phoenix to include, but not limited to, de-tiling mobile homes, salvage, notice of vehicle sold and lien releases. Uses the DMV Phoenix system to enter, retrieve, update and provide data for customers and courts.
• Respond daily to routine inquiries from customers by mail and through various methods of communication to include telephone, email, or phone.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolve customers problems and inquiries through records research.
• Maintain appropriate tracking system to include tracked and untracked mail, customer inquiries and rejection letters, reconcile transaction reports and maintain accurate cash drawer.
• Review documents for accuracy and compliance. Prepares documents for scanning.
• Performs other related duties as required.

Do you have experience in customer service? Do you enjoy working with the public? Are you detail-oriented? If so, the Department of Motor Vehicles may have a position for you as a Titles and Registrations Specialist. The team at DMV values teamwork, commitment, and excellent customer service. Come join us and find the keys to your future!

This position is located in the Vehicle Services/Titles & Registration - Special Titles & Registration Unit, SCDMV Headquarters, Blythewood, S.C.

• Processes transactions using Phoenix to include, but not limited to, de-tiling mobile homes, salvage, notice of vehicle sold and lien releases. Uses the DMV Phoenix system to enter, retrieve, update and provide data for customers and courts.
• Respond daily to routine inquiries from customers by mail and through various methods of communication to include telephone, email, or phone.
• Advises customers on appropriate actions for payment, services and required documentation for transaction processing. Resolve customers problems and inquiries through records research.
• Maintain appropriate tracking system to include tracked and untracked mail, customer inquiries and rejection letters, reconcile transaction reports and maintain accurate cash drawer.
• Review documents for accuracy and compliance. Prepares documents for scanning.
• Performs other related duties as required.

• A high school diploma or equivalent.
• Must complete a nationwide criminal background check to include finger printing.

• Ability to learn and explain policy and procedures to DMV customers.
• Ability to communicate effectively, both orally and in writing.
• Proficient in basic computer skills.
• Ability to exercise discretion in interpreting and applying office practices, policies and procedures.
• Works under general supervision after a period of training. Must display professional proficiency in all areas of the job.
• Works in general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer terminal.

• A high school diploma and two (2) years related job experience.

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers,…