Customer Service Rep & Inside Sales

Customer Service Representative & Inside Sales

This position provides customer service and support. Involves the distribution of Hydraulic, Pneumatic, Electrical and Instrumentation Industrial components by order entry.

Essential Duties and Responsibilities:

• Interact with customers via telephone and email to provide support and information on products, services and order status.
• Handle requests for price quotes, credit applications, purchase orders, order adjustments and order cancellations.
• Place timely orders with vendors by computer, phone, email or fax.
• Remain current with discount structure and AFP products.
• Maintain current customer accounts, build relationships.
• Work closely with inside sales and sales reps in team environment.
• Assist with Counter Sales when necessary.
• Performs other duties as assigned.

Skills and Abilities

Required:

• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills.
• Knowledge of or ability to learn industrial products and applications.
• Proficient computer skills.
• Strong communication and problem-solving skills.
• Mechanical or technical background preferred.
• Customer service or inside sales experience is beneficial.
• Experience with fluid power systems and products is a plus.

Physical Requirement:

• Prolonged periods sitting at a desk working on computer, phone.

Education and Experience

Required:

• High school diploma or equivalent required.
• Customer Service experience preferred.

Equal Opportunity Employer Veterans/Disabled