Client Operations Specialist

Salary: $48000-$52000

Serve as a primary point of contact for clients, providing timely communication and support regarding operational processes and requests. Coordinate projects such as client onboarding, system conversions, audit support, file management initiatives, and process improvements. Partner with internal teams to implement client-requested changes while balancing scalability, efficiency, and operational effectiveness. Monitor file processing, exception reporting, and account-level issues to ensure accuracy and timely resolution.

Analyze trends, identify root causes of recurring issues, and recommend process improvements that enhance service and efficiency. Build strong relationships with both internal stakeholders and external clients while ensuring a high level of customer satisfaction.

Opportunity to work directly with clients and influence operational success Exposure to project management, business process improvement, and client operations Cross-functional collaboration with multiple departments across the organization Professional development opportunities within a growing and innovative team Dynamic environment where initiative, critical thinking, and relationship management are highly valued

Direct Hire

To be a champion in this role, you will need:
High school diploma required;
Bachelor's degree preferred Highly detail oriented with strong organizational skills Strong written and verbal communication skills with the ability to present information clearly and professionally Likes working from processes, checklists, and deadlines and is comfortable being accountable for completing the full daily workload. Proficiency in Microsoft Office, including Excel, Outlook, Word, and Access Customer-focused, analytical professional with a proactive mindset and strong follow-through

Godshall & Godshall Personnel Consultants, Inc. is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, status as a parent or protected veteran status.