Academic Progress Coordinator

Location: Burgiss Hills

POSITION SUMMARY The Academic Progress Coordinator supports student achievement and retention within online academic programs by proactively identifying students who may be experiencing academic challenges. This role engages directly with students to provide guidance, encouragement, and connection to appropriate academic resources. In addition, the coordinator assists with select administrative processes that support faculty and program operations, including coordination of adjunct faculty compensation contracts.

In addition, this position provides administrative support to the Dean of NGU Online and the Dean of the College of Health Sciences and the Graduate Dean. The role also supports undergraduate and graduate academic operations, including assistance with registration processes, advising coordination, and student appeals.

KEY RESPONSIBILITIES Student Academic Progress Monitoring Monitor student performance data, course engagement, and academic alerts to identify at-risk students

Conduct proactive outreach via email, phone, or virtual meetings

Connect students with appropriate academic resources

Maintain accurate records of outreach and interventions

Collaborate with faculty, advisors, and program leadership

Student Support and Resource Coordination Serve as a primary point of contact for students needing academic support

Provide guidance on academic success strategies and available resources

Encourage student engagement and persistence through ongoing communication

Administrative and Operational Support Coordinate faculty compensation agreements

Assist with onboarding processes for new faculty

Maintain course syllabi records each term Support registration, advising coordination, and student appeals processes

Provide administrative support to leadership as needed

Office & Budget Support Assist with office operations, including scheduling and communications

Support budget-related processes including purchase orders and expense reports

Utilize university systems for financial and administrative tracking

Collaboration and Communication Work collaboratively with faculty, advisors, and administrative staff

Communicate student progress trends to leadership

Participate in meetings and planning effortsPHYSICAL REQUIREMENTS Visual Abilities:
Read online and physical documents, create presentations, and use a computer system

Hearing:
Hear well enough to communicate with co-workers and students

Dexterity:
Grasping, feeling, write, type, and use the telephone, copier, and computer systems

Mobility:
Open files and operate office machines; move between departments and attend meetings across campus

Talking:
Explain historical and theological topics in a way that is appropriate to a variety of audiences

Lifting, Pulling, Pushing:
Exert up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects

Cognitive/Emotional:
Ability to critically think and concentrateWORKING RELATIONSHIPS This is an entry-level professional exempt position that reports to the Dean of NGU Online and the Dean of the College of Health Sciences and does not include supervisory responsibilities.

WORK SCHEDULE Monday through Thursday, 8:30 a.m. to 5 p.m. and Friday, 8:30 a.m. to noon.

High School diploma required;
Bachelor’s, Master’s, or terminal degree preferred3+ years of experience working with student engagement

Computer literacy and knowledge of Microsoft Word, Microsoft Excel, Microsoft Teams, Adobe Acrobat, and Zoom Strong interpersonal and communication skills

Supports NGU’s mission statement and core values, commitment to a Christian lifestyle, and character in keeping with biblical model

Maintains active membership in a local church that affirms the University’s ethical standards

Affirms an understanding of, and willingness not to advocate contrary to, the Baptist Faith & Message 2000

Affirms understanding of, and willingness not to advocate contrary to, the University’s Statement on Human Flourishing Agrees to abide by the employee handbooks, including community standards agreements
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