Success Coach; Student Services Program Coordinator II ; Berkeley Campus

Job Responsibilities

Success Coaches serve as students' primary point of contact and will guide students through registration, orientation, financial aid, academic advising, counseling, and career services. These positions offer ongoing navigation and support to an assigned caseload of students, including troubleshooting, determining eligibility for benefits, locating student resources as requested, referring students to appropriate academic departments, and performing other student-related tasks.

• Navigating students through the onboarding process.
• Coordinating academic support for assigned programs.
• Using technology to monitor program and performance progress as appropriate.
• Counseling students on financial aid.
• Refer students to appropriate counseling services.
• Reviewing and accepting onboarding documents.
• Receiving and addressing early alert notifications.
• Overall office operations.

Maintaining student accountability using technology to monitor program and performance progress utilizing multiple computer software programs, smart boards, and communication technology. As appropriate, provide timely feedback to students and supervisors concerning the onboarding process and academic progress. Prepares, reviews, and submits essential operational and student records, reports, forms, regulatory information, and related documents. This includes but is not limited to handling financial and educational documents for onboarding.

This position requires a bachelor's degree and experience in student services programs. The ideal candidate will have a bachelor's degree and two (2) years of experience in student services programs.

Ideal candidates will have experience in academic affairs programs or higher education administration. Strong interpersonal and communication skills are essential, along with the ability to work with minimal supervision. Candidates must be able to thrive in a diverse and fast-paced environment while maintaining professionalism in the office and providing high-quality customer experiences.

Trident Technical College is an equal opportunity institution and does not discriminate in the admission or employment on the basis of race, gender, color, national or ethnic origin, age, religion, disability, marital status, veteran status, sexual orientation, gender identity, or pregnancy.

The position is open, and preference will be given to applicants who apply by February 27, 2027.