Part-Time Advisement & Support Center Navigator

Job Responsibilities

• Respond to inquiries from students, faculty, and other campus administrators.
• Maintain standards of confidentiality and privacy in accordance with the college, FERPA, student records, and any other protected documentation.
• Update program materials, manage calendars, schedule meetings and events, prepare and maintain meeting minutes.
• Greet visitors; answer, and route phone calls to serve the needs of students, academic advising staff, and faculty.
• Maintain and organize college registration lab; assist with office supplies and equipment.
• Assist with student registration; provide information to students regarding scheduling and advising; help students find appropriate resources at the college.
• Train students on how to navigate the student portal and other myCCTC resources.
• Provide outreach to students using email, phone, video, or in-person meetings.
• Use relevant college resources and refer students to services based on individual student needs.
• Work with the Advisement & Support Center staff to promote guidelines and information on academic programs.
• Support recruiting, enrollment, and retention events; facilitate outreach activities at outreach campuses.
• Evening and weekend hours may be required as well as travel to additional CCTC locations.

Associate degree or higher and experience in higher education working with students.