Quality Lead Infrastructure Solutions; NPDI

Job Description

Vertiv, in Pelzer, SC, is hiring a Quality Lead for our Infrastructure Solutions team. This person will drive product field quality improvements. Support projects in all phases to deliver quality according to standards and customer requirements. Provide direction and support for implementation and continued use of tools and methods utilized in the improvement of system reliability. Lead implementation and apply advanced quality processes, methods and tools for all new product development programs.

Develop and report critical product metrics for warranty and reliability tracking and projections. Effectively work across all product development areas in the company to drive and sustain a strong quality culture across the overall organization. Lead, coordinate and support multiple quality improvement projects across various departmental areas, driving short term and long term, sustainable corrective actions to address product and process issues.

• Support projects in all phases to deliver quality according to standards and customer requirements.
• Communicate with the customers, factories, project management team and construction site team to proactively see installations and document improvement needs and understand the nature of the issue and get definite corrective action initiated in the organization.
• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
• Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
• Track shipments, Pareto and report issues and assist in assigning ownership to the problems.
• Present reports to the organization regarding Quality performance. Present status updates on various quality initiatives in business management.
• Develop 8D and Customer reports on reported issues. Communicate internally and externally on the outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
• Execute Quality Engineering responsibilities on New Product Development projects, participating on New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
• Support product transfer process and assist with product audit feedback and early field issue reporting.
• Other Duties as assigned

• BA or BS or equivalent experience
• Engineering or Technical Field
• 3-5+ years of experience
• At least 3 years of professional engineering quality related experience.

• Excellent organizational, analytical and interpersonal skills
• Ability to work and multi-task in a fast-paced environment
• Proficient in data analysis; ability to develop performance metrics and goals based on product and process data.
• Generate and present reports using Excel, PowerPoint and Vertiv system applications.
• Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques.
• Knowledge of Failure Modes and Effects Analysis (FMEA)
• Lean Six Sigma (DAMIC) experience a plus
• Knowledge in electrical and mechanical design and development, reliability and test validation
• Experience in product development cycle processes including production release, supplier qualification requirements, production qualification/validation processes and production testing

None

25%

Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation Financial Strength

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We…