Audio Visual​/Video Teleconference; AV​/VTC Maintenance Lead Security Clearance

Audio Visual/Video Teleconference Maintenance Lead

Akima Systems Engineering is seeking an AV/VTC Maintenance Lead to perform day‑to‑day operation, maintenance, and repair of all AV/VTC equipment at USARCENT Headquarters, Shaw AFB, SC. Excellent communication and customer service skills are required to support both technical teams and end users.

• Perform day‑to‑day operation, maintenance, and repair of all AV/VTC equipment, responding to and resolving issues from basic operational questions to complex technical failures.
• Utilize advanced troubleshooting and analysis methods to diagnose and resolve issues, ensuring minimal downtime. Complete all repairs and replacements in a timely manner based on the availability of parts sourced in accordance with the approved products list.
• For equipment valued over $1,000, provide detailed repair or replacement quotes to the G6 Leadership or Contracting Officer Representative for approval.
• Develop and execute a comprehensive maintenance plan for all AV/VTC hardware and software, including a minimum of two preventative maintenance assessments per month to perform thorough system checks, analysis, and software upgrades as applicable.
• Provide telephonic technical support to USARCENT G6 personnel Monday through Friday, from 0600 to 1730 hours, including real‑time troubleshooting, guidance on system configuration, and assistance with software or hardware issues.
• Maintain detailed records of all maintenance activities, repairs, and system upgrades, submitting electronic reports of preventative maintenance assessments, repair actions, and recommendations to the PM, COR, and USARCENT G6 Leadership.
• Ensure compliance with all applicable Army regulations, security protocols, and local policies, maintaining a current SECRET security clearance, completing required training, and safeguarding all government‑furnished equipment and information.
• Proactively engage with USARCENT G6 Leadership and COR to review AV/VTC system functionality, participate in scheduled meetings, and provide documented best‑practice recommendations.
• Coordinate the update of software and firmware versions on all VTC equipment and test updated equipment to validate proper functionality and operations.
• Conduct conference preparation, monitor VTC equipment and system performance, report equipment and network problems, and perform maintenance and repair. Provide support for in‑house conferencing and ceremony events and integrate Microsoft Teams within USARCENT conference rooms.
• Follow G6 Standard Operating Procedures for VTC scheduling, operation, and maintenance procedures, coordinating functional tests and scheduled VTCs with local and remote users, NECs, and Defense Information Systems agencies.

• Minimum High School/GED.
• Minimum two (2) years of experience with AV/VTC systems (Cisco, Polycom, Vidyo/GVS, Microsoft Teams).
• Active SECRET clearance.

• Security+ CE and/or Network+ certification.