Telephony Engineer

• Provide daily telephony engineering, administration, technical support, and operational services for enterprise telephony and unified communications systems
• Perform advanced troubleshooting and support telephony infrastructure, call routing, VoIP, E911 services, voice gateways, PSTN connectivity, and enterprise telephony improvements
• Provide operational and advanced administration for enterprise telephony systems
• Handle move, add, change, and disconnect (MACD) requests for voice, voicemail, conference services, safety devices, IVR, vectoring, call center services, and unified communications
• Maintain accurate 911/E911 location information
• Provide advanced technical support for telephony projects and serve as a technical lead for assigned tasks
• Research, design, maintain, and implement improvements to enterprise telephony networks
• Configure and install telephony equipment, including media gateways, telephones, and safety devices
• Develop and maintain technical standards, processes, configurations, and documentation
• Perform quality assurance testing
• Work with telecommunications vendors to provision circuits and resolve outages
• Analyze and optimize vector routing, ARS routing tables, dial plans, and route patterns
• Troubleshoot voice quality, call routing, carrier connectivity, and E911 issues
• Provide engineering-level support for enterprise VoIP and unified communications platforms
• Respond to customer incident tickets and provide timely resolution
• Coordinate with multiple technical teams and vendors during service outages
• Perform advanced maintenance and repair of telephony and unified communications systems
• Identify automation opportunities to improve operational efficiency
• Monitor telephony and network systems to proactively identify and resolve issues
• Maintain accurate technical documentation, system diagrams, and knowledge-base articles
• Follow established Incident Management and Change Management processes
• Serve as a primary escalation point for complex telephony technical issues

• 3+ years of experience required
• Candidate MUST be a South Carolina resident or willing to relocate to South Carolina prior to starting the role at their own expense
• Candidates must be US Citizens or Legal Residents
• 2+ years of experience with Avaya on-premise PBX systems
• 2+ years of experience administering VoIP and Unified Communications platforms
• 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies
• 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services
• 2+ years of experience with telecommunications infrastructure, including voice circuits, Session Border Controllers (SBCs), and PSTN integration
• Experience designing, implementing, and supporting enterprise cloud-based telephony solutions (preferred)
• Experience migrating from on-premise telephony platforms to cloud-based services (preferred)
• Experience working with telecommunications carriers and vendors (preferred)
• Bachelor’s degree or equivalent work experience

Demonstrates expertise in telephony engineering and administration, with a strong focus on VoIP, Unified Communications, and E911 services. Proven ability to troubleshoot complex telephony issues and optimize call routing and voice quality in enterprise environments.

• Telephony Engineering
• VoIP Administration
• E911 Services
• Avaya PBX Systems
• Telecommunications Infrastructure

• Telephony Engineering
• VoIP Administration
• Call Routing
• E911 Services
• SIP
• RTP
• Quality Of Service (QoS)
• Dial Plans
• Voice Gateway Technologies
• Telecommunications Infrastructure

• Technical Support
• Problem Solving
• Collaboration
• Customer Service

• Telephony
• Unified Communications
• PSTN Integration
• Incident Management
• Change Management

• Avaya PBX
• Session Border Controllers (SBCs)
• Unified Communications Platforms
• Cloud-Based Telephony Solutions