EFP - Customer Service

Customer Service Representative Key Duties

• Performing job duties in a safe manner
• Receiving and processing orders
• Maintaining computer and manual records
• Coordinating Shipments
• Compiling and distributing reports
• Filing
• Sending and receiving data electronically
• Setting up new customers using established processes and systems
• Creating Billing of Packing Slips
• Maintaining required data in company's MRP system
• Interacting frequently with customers, team members, and management personnel
• Maintaining safe and clean work environment
• Other duties as assigned by supervisor

For success, must maintain strong working relationships and communicate in a professional and courteous manner to customer and team members. The position also requires the following key knowledge, skills, and abilities:

• High school diploma or G.E.D.
• Ability to read, write, and speak English language
• Typing proficiency and data entry accuracy
• Computer skills, including basic skills in Microsoft Word and Excel
• Basic math skills, including adding, subtracting, multiplication and division using a calculator
• Ability to sit for extended periods of time
• Ability to use hands and fingers
• Ability to stand and walk
• Ability to lift and carry up to 20 pounds
• Ability to push and pull up to 10 pounds

An industry leader in providing practical solutions to foam molding and fabrication, EFP has a diversified product offering and serves the pharmaceutical, biotech, medical, automotive, recreational vehicle, appliance, plumbing, consumer goods, and building and construction industries. The company is headquartered in Elkhart, Indiana and has manufacturing locations in Elkhart, Indiana, Decatur, Alabama, Nashville, Tennessee, Bishopville, South Carolina, and Evansville, Indiana.

EFP can design, mold, fabricate and provide fulfillment capabilities, kitting, assembly, custom systems, and inventory management. Nashville is also home to the company’s Temperature Solutions Center of Excellence.

For more than 30 years, EFP, LLC has been owned by J.B. Poindexter & Co., Inc., a privately held, diversified manufacturing company with operating subsidiaries throughout North America. In addition to expanded foam products, these companies produce commercial van bodies, step vans, funeral coaches, limousines, pick-up truck bed enclosures and tonneau covers, and precision machined components. The size and strength of the Poindexter companies provides EFP with the leadership and resources to stay on the leading edge in today’s market place.

Because of this, EFP can provide our customers ground breaking packaging and component solutions.

For more information about our company, access EFP's web site at

EFP offers a competitive wage and comprehensive benefits. EFP’s benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.