Lead Bicycle Technician

Requirement: Valid driver’s license required

Where great benefits lead to a life fulfilled.

• Competitive Pay

• Medical/Dental/Vision/401K opportunities

• Travel discounts

• Credit Union Membership

• Tuition Reimbursement

• Professional Counseling & Family Support

• Growth and Development Opportunities

• * Benefit Eligibility will vary by position

• On-Site Free Parking or Gate Pass

• Complimentary uniforms including safety shoes

• Complimentary bus tickets for Palmetto Breeze

• Discounted golf (Heritage Collection at Port Royal and Shipyard)

• Cell phone discounts

• Fitness center discounts

• Follows company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Follows Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
• Reports work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follows policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Identifies and corrects unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Completes appropriate safety training and certifications to perform work tasks.
• Follows property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

• Protects the privacy and security of guests and coworkers.
• Ensures uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Maintains confidentiality of proprietary materials and information.
• Follows company and department policies and procedures.
• Protects company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Performs other reasonable job duties as requested.

• Welcomes and acknowledges every guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible.
• Engages guests in conversation regarding their stay, property services, and area attractions/offerings.
• Actively listens and responds positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response) to resolve issues, delight, and build trust.
• Anticipates guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Addresses guests’ service needs in a professional, positive, and timely manner.
• Assists other associates to ensure proper coverage and prompt guest service.
• Thanks guests with genuine appreciation and provides a fond farewell.
• Provides assistance to individuals with disabilities, including assisting visually, hearing, or physically‑impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).

• Discusses work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Prepares and reviews written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talks with and listens to other associates to effectively exchange information.
• Exchanges information with other associates using electronic devices (e.g., pagers and two-way radios, email).
• Assists coworkers, ensuring they understand their tasks.
• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one’s voice, using the caller’s name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speaks to guests and co-workers using clear, appropriate and professional…