Guest Services Representative

Location

Hendrick Lexus Charleston – 2424 Savannah Hwy, Charleston, South Carolina 29414

Ensures a friendly and receptive environment for guests and provides administrative support for the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

• Perform opening and closing Guest Services procedures.
• Answer incoming phone calls courteously, promptly and professionally; direct calls and take accurate messages.
• Direct customers to the appropriate person or department.
• Manage desk log, phone up log, loaner agreement log, dealer plate log, and gas card log; track and filter all incoming calls and messages.
• Communicate effectively with the Guest Services Manager and Greeters.
• Reconcile and update data entry with dealership software; produce daily reports.
• Walk around the showroom hourly to offer refreshments and maintain a warm, positive environment for guests and teammates.
• Provide new‑hire Customer Management training when requested.
• Maintain CSI at or above company standards and keep the work area organized, clean, and safe.
• Participate in required training and record all hours accurately in the company time‑keeping system.
• Follow safeguards rules and regulations, company core values, policies, procedures, and safety regulations.
• Perform any other duties as assigned.

Essential skills, knowledge, and abilities required for this role.

• GED or High School Diploma (preferred);
  Associate, Bachelor, Master, or Doctorate degrees acceptable.
• Fields of study:
  Accounting, Automotive, Business, Human Resources, Information Technology.

• Previous customer service experience desired.
• Up to 3 years of experience preferred; 3‑5 years or 5+ years also acceptable.

• Valid Driver’s License.
• Automobile Salesperson License.

• Intermediate Microsoft Office skills.
• Ability to learn Dealership Management System and web‑based applications used in operations.

• Ability to understand and follow instructions.
• Effective communication with customers and company personnel.

Regular and predictable attendance required. Scheduled shifts may include evenings, weekends, and holidays.

Regular talking or hearing; walking, standing, sitting; using hands to finger, handle, and feel.

Showroom or outdoor sales lot; heavy phone work; clerical and administrative responsibilities; interaction with customers and employees.

• Verbal and written ability to read, comprehend, and follow instructions, correspondence, and memos.
• Math ability: add, subtract, multiply, divide.
• Reasoning ability: apply common sense, understand standardized situations.

• Servant Leadership
• Teamwork through Trust & Respect
• Integrity
• Commitment to Customer Enthusiasm
• Passion for Winning
• Accountability at All Levels
• Commitment to Continuous Improvement

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://(Use the "Apply for this Job" box below). Your Rights
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