Overstaff Financial Services Representative

About the Role

World Finance seeks an Overstaff Financial Services Representative (FSR) to provide onsite support to multiple branch locations within an assigned region, assisting Branch Managers in maintaining smooth operations, delivering exceptional customer service, and meeting branch growth goals.

$15 – $17 per hour.

Responsibilities include:

• Provide onsite support by filling in for open or short‑staffed positions at assigned branches.
• Guide customers toward upward credit mobility through responsible financial choices.
• Deliver top‑tier customer service by addressing questions, concerns, and product availability.
• Process and prepare loan applications, documents, and renewals accurately.
• Take and process customer payments.
• Prepare and execute loan closings on current and renewal loans.
• Balance assigned cash drawer daily and ensure transaction accuracy.
• Complete daily branch bank deposits and transport funds to and from the bank as needed.
• Maintain strong customer relationships and represent the company’s values.
• Collaborate with Branch Managers and team members to meet performance goals.
• Call approved and unmade applications to close loans daily.
• Support tax services and help build tax clientele.
• Send credit denial letters within 30 days of application.
• Pay branch expenses as instructed by the Branch Manager.

Reliable transportation is required for daily travel between branches and bank deposits. Daily travel between branches is mandatory; coverage areas will be discussed with the hiring manager. Authorized travel time is compensated per company policy, and mileage reimbursement is provided for business use of personal vehicles, excluding normal commuting.

Desired attributes:

• Demonstrated self‑confidence, organization, and adaptability.
• A history of kindness, compassion, and helping others succeed.
• Mindset focused on quality, problem‑solving, and openness to new ideas.
• Team‑oriented approach – willing to pitch in, learn, and lead by example.
• Basic computer proficiency and comfort learning new systems.
• Valid driver’s license and access to a dependable vehicle.

Comprehensive benefits for full‑time team members include health, dental, vision, and life insurance beginning the first of the month following 30 days of employment, paid holidays, vacation time, and a 401(k) with company match.

Frequently stationary with regular movement throughout office environments. Occasional climbing, kneeling, bending, twisting, and reaching. Frequently lifts up to 5lbs and may exert up to 30lbs of force. Requires regular vision, hearing, fine‑motor, and verbal/written communication skills. Fast‑paced, high‑demand environment requiring professionalism and adaptability. Frequent travel to branch locations, including extended hours, evenings, or weekends. Indoor office settings with typical noise, lighting, and temperature.

Employees must be able to perform the essential functions of this position with or without reasonable accommodation, which World Finance will provide unless doing so would impose an undue hardship. This job description is not intended to be comprehensive. Duties, responsibilities, and activities may change at any time with or without notice as business needs evolve. It is the policy of World Acceptance Corporation to provide equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.