Deposit Operations Representative

Position: Payments & Deposit Operations Representative I (US)
Location: Columbia

Work Location:

Columbia, South Carolina, United States of America

Hours:

40

Pay Details:$22.00 - $27.75 USDTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking

Job Description:

The Payments & Deposit Operations Representative I Provide a broad range of operational support and performs general to specialized transactions and/or other processing activities for own Operations function. Communicates with partners in a professional manner, demonstrating clear understanding of customers/partners needs and knowledge of TD products and processes.

Depth & Scope:

Works within well-defined guidelines, accountable for completing routine transactions or repetitive processes within standardized framework and generally with limited financial impact

Completes standard transactions using a limited number of systems and/or applications

Executes through a prescribed, established or documented set of parameters/procedures

Limited to low decision-making authority

Identifies issues and escalates internally; typically addressing routine requests requiring minimal discretion

Limited or first level (initial) interaction with internal partners

Focus of work is on the completion of day-to-day processes or activities however may include weekly or monthly routine activities

Requires entry or working level knowledge of processes/procedures

Education & Experience:

High School diploma

Customer Accountabilities:

Executes transactions accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)
Refers or escalates processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensures that service quality is maintained

Identifies opportunities to improve service delivery

Supports partners with incoming transactions, validating information as needed to perform adjustments within authority levels

Interacts with partners by responding to requests in an effective and timely manner

Uses effective relationship skills when communicating with partners/colleagues/customers

Shareholder Accountabilities:

Completes assigned workload to meet SLA requirements for service and productivity

Understands and applies operating policies and procedures

Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate

Supports the timely and accurate completion of business processes and procedures

Escalates non-standard or high-risk activities as necessary

Supports and participates in process improvement opportunities

Ensures necessary due diligence to support the accuracy of all transactions/activities

Be knowledgeable of and complies with Bank Code of Conduct Employee/Team Accountabilities:

Participates fully as a member of the team, promotes team effectiveness and contributes to a positive work environment

Supports the team by actively building operations knowledge, think critically about processes and opportunities for…