Child Support Services Regional Case Manager

Job Duties:

• The Child Support Services Regional Case Manager is responsible for the preparation of Child Support Cases for Family Court; performance of activities in Court; the follow-up on these cases, including parent locate and processing of interstate cases; and is responsible for providing general child support services to clients as required or needed.
• Prepares cases for court by verifying pleadings, affidavits, and notarizing court documents; schedule hearings, files papers with the Clerk of Court, utilizes Palmetto Automated Child Support System (PACSS).
• Assists attorney in court; negotiates support amounts, complete form orders - support orders, genetic test agreements, continuances, contempt, and special orders.
• Maintains control of assigned caseload; follow agency policies and procedures, handle correspondence, prepare orders, review and modify orders, close cases, maintain case records and document all activities.
• Provides internal and external customer service (e.g.; respond to emails, OnBase mail, phone calls, facsimiles, etc.) within 48 hours if schedule permits.
• Communicates and coordinates with Clerks of Court, Intergovernmental child support agencies, and other units within the Child Support Services Division; coordinate enforcement of support obligations, coordinate intrastate and interstate genetic testing including scheduling and follow-up.
• Conducts interviews with custodial parents for intergovernmental cases, and other cases as necessary. Monitor and keep up with intergovernmental cases and keep other states advised of activities.
• Ensures personally identifying information (PII) is properly used, accessed, gathered, shared, and disposed; protect agency networks and applications by safeguarding system, equipment, and data.
• Performs Red Cross shelter duty or other emergency shelter duty/services as directed. Performs related duties as required.

• High School Diploma and four (4) years of clerical, administrative, social work, correctional, business administration, or general business experience.
• Associate Degree or and two (2) years of clerical, administrative, social work, correctional, business administration, or general business experience.
• Bachelor's Degree or higher may be substituted for the required work experience.

Must possess a valid driver's license and have access to and be able to operate a motor vehicle. Individuals must comply with necessary field work assignments.

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Programs

DIVISION:
Child Support Services / Richland County