BOM; Business Office Manager

Business Office Manager (BOM)

The Business Office Manager (BOM) is a key leadership position responsible for overseeing the financial, administrative, and resident account operations at Inlet Coastal Resort. This role ensures accuracy, regulatory compliance, and operational efficiency across resident billing, accounts receivable, payroll support, and financial services—while providing a high level of service to residents, families, and team members.

The ideal candidate brings direct experience in assisted living, senior living, or healthcare environments, understands the unique financial and regulatory complexities of resident care, and is both detail-driven and people-centered. This role is critical to supporting a mission‑driven community that puts residents first.

• Oversee all resident billing, accounts receivable, collections, and private pay processes in a healthcare or assisted living setting
• Manage move‑ins, move‑outs, rate changes, and resident financial records in accordance with regulatory and company standards
• Ensure timely and accurate posting of charges, payments, and adjustments
• Maintain organized, compliant, and audit‑ready financial files and documentation
• Monitor processes for accuracy, compliance, and continuous improvement

• Support payroll processing, timekeeping, and employee records with strong attention to detail and compliance
• Assist with onboarding documentation, benefits coordination, and personnel file maintenance
• Partner closely with the Executive Director and corporate teams on HR, payroll, and compliance‑related matters

• Serve as a primary point of contact for residents and families regarding billing, financial questions, and account concerns
• Communicate with empathy, professionalism, and clarity—particularly during sensitive financial discussions
• Collaborate closely with leadership, clinical, and operations teams to support resident satisfaction and operational success
• Help design and improve systems and processes that enhance efficiency, accuracy, and compliance
• Model professionalism, accountability, and a positive workplace culture

• Associate or Bachelor’s degree in Business, Accounting, Healthcare Administration, or a related field (preferred)
• Minimum of 2–3 years of experience in a business office role within assisted living, senior living, or healthcare strongly preferred
• Demonstrated knowledge of resident billing, accounts receivable, and payroll processes in a healthcare environment
• Strong understanding of confidentiality, compliance, and regulatory requirements
• Exceptional attention to detail with strong organizational and time‑management skills
• Proficiency in Microsoft Office and senior living or healthcare software systems

• Join a mission‑driven senior living community where your work directly impacts residents and families
• Supportive leadership and a collaborative, team‑focused culture
• Competitive pay and benefits
• Opportunities for professional growth within senior living and healthcare operations