Quality Partner, Baptist

Inspire health. Serve with compassion. Be the difference.

Responsible for implementing the Pulse clinical operating system quality strategies and best practices locally. As the subject matter expert, coaches, consults with, and supports local clinical and operational leaders in implementing quality improvement programs and initiatives that accelerate and sustain results. Supports structured programs and processes related to quality assurance and performance improvement (QAPI), accreditation and survey readiness, care variation chart reviews and OPPE/FPPE functions locally.

Radically collaborates with local and system Clinical Care Experience team members and leaders to support the overall domains of outcomes for Pulse. Ensures the voice of the patient and the front-line team is central to the work and is able to provide needs assessments, gap analyses and data analytics to identify opportunities and provide instruction in best practices, continuous improvement learning and methods to drive improvement.

Uses skills in leading through influence, just culture and psychological safety frameworks to help leaders develop strong learning environments in their areas to drive team member engagement in the work. Develops and implements trainings and participate in system level assignments as needed.

• All team members are expected to be knowledgeable and compliant with Prisma Health's purpose:
  Inspire health. Serve with compassion. Be the difference.
• Partners with the Clinical Care Experience team to ensure full integration and application of the Pulse clinical operating system locally. Is able to proficiently support quality assurance and performance improvement plans (QAPI), accreditation and survey readiness, care variation chart reviews and OPPE/FPPE functions locally.
• Teaches leaders in and use continuous improvement methodologies to close gaps in performance and create a seamless patient and team member experience across the continuum of care. Conducts need assessments and gap analyses to assess priority areas and effective interventions. Coaches' leaders in the implementation of best practices and strategies, adhering to performance accountability frameworks.
• Interprets quality data to help leaders identify strengths and opportunities as well as measuring progress. Trains leaders in data interpretation and application using appropriate digital tools via Pulse Insights.
• Helps leaders and teams with other areas in the organization to drive improvement and engagement. Develops and implements training sessions at the individual and group levels.
• Met deadlines and is highly reliable in keeping assigned meeting times with teams and leaders on a regular cadence.
• Performs other duties as assigned.

• This is a non-management job that will report to a supervisor, manager, director or executive.

• Education - Bachelor’s degree in clinical or business-related field of study.
• Experience - Three (3) years of experience in the healthcare environment. Experience in quality improvement and accreditation and survey readiness preferred. Continuous improvement and/or training development and implementation preferred.

• Bachelor's Degree, candidate with an Associate degree and five (5) years of health care accreditation or regulatory work experience may be considered.

• Clinical certifications for quality and safety preferred.
• Six sigma certifications preferred.

• Knowledge of office equipment (fax/copier)
• Proficient computer skills (word processing, database, data entry)
• Team facilitation skills to help groups and cross functional teams collaborate to create a seamless patient and team experience across the continuum of care.
• Ability to adapt to an individual's or group's needs by meeting them where they are.
• Proficient in regulatory guidelines and requirements.
• Strong ability to lead through influence and help leaders create teams of psychological safety and just culture as the foundation of the work.
• Quality improvement and/or accreditation and survey readiness - Preferred
• Continuous Improvement methodologies - Preferred
• Training development and implementation - Preferred

Day (United States of America)

Baptist

7001 Corporate

Clinical Care Experience - Quality

Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.