Pharmacy Technician

Overview

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At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. We are the nation’s leading health solutions company, reaching millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate.

And we do it all with heart, each and every day.

Within our Retail locations, CVS Health delivers on its promise with heart every day. Our Pharmacy Technicians play a critical role in supporting our pharmacy teams to consistently deliver on the brand promise. Technicians are often the first point of contact to assist patients and customers, delivering an exceptional experience. They support the pharmacy team to ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately, and we provide caring service that exceeds patient expectations.

Technicians work as part of the pharmacy team, applying Standard Operating Procedures (SOPs), best practices, and effective communication, while contributing to a safe and inclusive culture.

After hire, Technicians complete a rigorous company training program and must satisfy all registration, licensing, and certification requirements according to their State Board of Pharmacy guidelines. Until all requirements are completed, duties may be restricted by the Pharmacy Manager.

• Living our purpose by following all company SOPs at each workstation to help Pharmacists manage and improve patient health
• Following pharmacy workflow procedures at each workstation (production, pick-up, drive-thru, drop-off) for safe and accurate prescription fulfillment
• Contributing to positive patient experiences by showing empathy and genuine care: serving patients at pick-up, drive-thru, and over the phone; offering immunizations and other services at the register and over the phone; solving or escalating patient problems
• Completing basic inventory activities as directed by the pharmacy leadership team, such as stocking deliveries and performing cycle counts, returns-to-stocks, and waiting bin inventories
• Contributing to a high-performing team, embracing a growth mindset, and seeking opportunities to expand clinical and technical knowledge
• Remaining flexible for scheduling and business needs; traveling to stores in the market to work shifts as needed
• Understanding and complying with all applicable laws, regulations, standards, and CVS policies to ensure patient safety, controlled substance dispensing and recordkeeping, and patient privacy
• Delivering additional patient health care services where allowable by law and supported by required training and certification (e.g., immunizations, point-of-care testing, offsite clinics)

Where permissible, the Pharmacy Technician may also support immunizations, which includes:

• Completing licensure and training requirements to obtain Technician Immunizer status for preparing and administering vaccines
• Educating patients about vaccines and referring questions to the Pharmacist-on-duty
• Monitoring for adverse reactions and reporting events per public health requirements
• Reviewing and collecting patient information; tracking and documenting for each applicable patient
• Monitoring and managing vaccine supplies

• Must comply with state board requirements or laws governing the practice of pharmacy, including age, education, and licensure/certification
• If the state board does not address a minimum age, must be at least 16 years old
• If the state board does not address a minimum education requirement, must have a high school diploma or equivalent, or be actively enrolled
• State-level licensure and national certification requirements vary by state

• Regular and predictable attendance, including nights and weekends
• Ability to complete required training within designated timeframe
• Attention and focus: concentrate on tasks and…