Patient Access Rep​/Medical Assistant-Certified-- Okatie

Position Overview

This job performs appointment scheduling and medical assistant functions within a clinic setting. It provides individualized, direct patient care of assigned patients under the supervision of a licensed healthcare provider and assists in the implementation of the delivery of health care services.

• Provide excellent customer service to all patients, guests, and family members.
• Ensure all required patient forms are completed and other paperwork/documents are gathered and accurate.
• Efficiently input patient/guarantor demographic and financial information; explain insurance benefits and collect co‑pays, deductibles and self‑pay portions due.
• Perform vital signs and other screenings, obtaining height, weight, allergy and medication history and other assessments.
• Prepare patients for exam, explaining any procedures before they are performed and answering their questions.
• Schedule and reschedule patient appointments by phone or in person, including transferring patients to the appropriate departments for scheduling and updating necessary information.
• Adapt behavior to the specific patient population, respecting privacy, and adjusting communication style appropriately.
• Other related duties as required.

• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows‑style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Ability to work collaboratively with other departments.
• Ability to exercise sound judgment in handling and escalating difficult situations.

• Education: High school diploma or equivalent. Preferred: completion of a Medical Assistant training program.
• Work Experience: Preferred: related experience in a clinic or medical office setting.
• Certifications: Required:
  Basic Life Support (BLS) from the American Heart Association. Preferred:
  Certification in Healthcare Access Manager (CHAM), Healthcare Access Associate (CHAA), or certification as a Medical Assistant (or other medical specialty‑based certification).

The employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and other compliance‑related concerns.

Medium Work – Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Duties require frequent walking and standing, pushing and pulling of objects, and routine exposure to blood, body fluid, and tissue. There may be an occupational risk for exposure to hazardous medications, hazardous waste, communicable diseases, and other risks inherent to a healthcare setting.

The employer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.