Site Manager

The Site Manager serves as the operational leader of an assigned Health Care Partners of South Carolina practice site and is responsible for the oversight and management of day-to-day operations. Working with limited supervision from the Chief Operating Officer (COO) and in collaboration with providers and organizational leadership, the Site Manager is responsible for ensuring the efficient delivery of services, staff accountability, patient satisfaction, quality outcomes, regulatory compliance,and operational performance.

The Site Manager provides direct oversight of front office, clinical support,nursing, referral, care coordination, and administrative staff assigned to thesite. This position promotes a culture of teamwork, accountability,professionalism, and patient-centered care while supporting the organization'smission, strategic initiatives, and operational goals. The Site Manager servesas the primary operational resource for the location and is responsible for ensuring consistent implementation of organizational policies, procedures, and standards.

• Serves as the primary operational leader for the assigned health center and maintains accountability for the overall performance of the site.
• Oversees the day-to-day operations of the practice site to ensure efficient workflow, patient access, customer service excellence, and achievement of organizational goals.
• Provides direct supervision and leadership tofront office, clinical, nursing, referral, care coordination, and administrative staff assigned to the site.
• Conducts performance evaluations, provides coaching and feedback, addresses employee performance concerns, and promotes staff accountability.
• Ensures staff compliance with organizational policies, procedures, training requirements, and regulatory standards.
• Works closely with providers and departmental leadership to support efficient patient flow, quality care, operational effectiveness, and positive patient outcomes.
• Monitors staffing schedules, clinic capacity,workflow processes, and operational needs to ensure appropriate coverage and efficient service delivery.
• Oversees implementation of organizational programs, initiatives, and operational priorities within the assigned site.
• Participates in quality improvement activities and assists with the development, implementation, monitoring, and evaluation of performance improvement initiatives.
• Reviews operational reports, patient satisfaction data, quality metrics, and performance indicators to identify opportunities for improvement.
• Identifies operational challenges and develops solutions that improve efficiency, patient experience, employee engagement, andsite performance.
• Assists with budget monitoring, resource management, and responsible stewardship of organizational assets.
• Coordinates site readiness and compliance efforts related to audits, inspections, surveys, and regulatory reviews.
• Maintains awareness of community resources and develops positive working relationships with community partners and stakeholders.
• Participates in leadership meetings, quality improvement activities, organizational committees, and strategic initiatives as assigned.
• Serves as a resource for patient concerns,employee concerns, and operational issues while promoting timely resolution and service excellence.
• Performs other duties as assigned.

• Bachelor's degree in Healthcare Administration,Health Services Administration, Healthcare Management, Business Administration,Public Administration, or a closely related field required.
• Master's degree in Healthcare Administration(MHA), Business Administration (MBA), Public Health (MPH), or related field preferred.
• Minimum of three (3) years of leadership,supervisory, healthcare…