Front Desk Agent

Career Opportunities with HMS Hotel of Richburg LLC

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Careers At HMS Hotel of Richburg LLC

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We are seeking a friendly, dependable, and detail-oriented Front Desk Agent to join our hotel team for the 3pm–11pm evening shift
. This role is the face of the hotel and plays a key part in delivering an excellent guest experience. The ideal candidate is customer-focused, reliable, and able to work independently while maintaining brand and service standards.

Greet and check in guests in a professional and welcoming manner

Accurately process check-outs, payments, authorizations, and incidentals

Handle guest requests, questions, and concerns promptly and professionally

Maintain accurate guest accounts using the property management system (PMS)

Balance cash drawer and complete shift paperwork as required

Communicate clearly with housekeeping, maintenance, management, and night audit

Enforce hotel policies and brand standards respectfully

Maintain a clean, organized, and professional front desk and lobby area

Ensure a smooth transition and handoff to the night audit team

Reliable attendance and punctuality are required

Previous hotel front desk or customer service experience preferred

Strong communication and customer service skills

Basic computer and cash-handling skills

Ability to multitask and stay calm in a fast-paced environment

Must be able to work evenings, weekends, and holidays as needed

A positive attitude and professional appearance

Strong attention to detail and accuracy

Ability to problem-solve with minimal supervision

Team-oriented with a guest-first mindset

Supportive team environment

Opportunity for growth within the hotel

Employee discounts (if applicable)

• Deliver friendly, professional, and efficient service to all guests during check-in throughout their stay, and at check-out
• Accurately process reservations, room assignments, payments, and incidentals using the hotel property management system
• Maintain strong attendance and reliability, arriving on time and staying through the end of the shift
• Resolve guest concerns promptly and professionally while knowing when to escalate issues to management