Banquet Manager

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met—they're exceeded. It’s a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. Development opportunities and career path options are endless with Hyatt;

there’s virtually no limit to where your ambition can take you in our world‑class organization. Discover your place to shine in our warm, respectful, and inclusive culture.

Effectively and proactively monitors the daily functions of the Events Department. This includes providing support and guidance to the banquet team, the Catering and Convention Services team, the Convention Services floor department, and Banquet Beverage. This also includes working and communicating closely with all hotel departments, and to ensure a successful and effective event resulting in a positive guest experience.

• Supports and manages the Events Department while working closely with the Food and Beverage Director and other hotel departments. Leadership responsibilities also include Convention Services set‑up and Banquet Beverage.
• Supervise, empower, lead, coach, and motivate the Banquet team—including captains, food servers, and lead house attendants—to achieve exceptional guest service results and complete associate engagement.
• Assist the hotel in reaching top‑box service scores on our Meeting Planner surveys.
• Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
• Responsible for the appropriate and timely set‑up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
• Responsible for proactively reviewing staffing and equipment needs.
• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Catering/CS, CS Floor, and Beverage.
• Responsible for maintaining high energy, positive, professional appearance.
• Responsible for developing innovative and creative décor for the Banquet function space.
• Responsible for short‑ and long‑term banquet functions in the front and back of the house.
• Creates an environment establishing the highest standards of quality service and ensures implementation through effective hiring, training development, promotion, and continuous reinforcement.
• Administrative tasks may include the facilitation of payroll, reports, forecasts, point‑of‑sale procedures, inventory, and budget for food and beverage functions.
• Perform daily walk‑throughs in the banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Develop ideas for special events and holiday functions.

• Lead, supervise, coach, and motivate the Banquets team—including captains, servers, and lead house attendants—to achieve outstanding guest service and strong associate engagement.
• Support and oversee the Events Department while actively partnering with the Director of Food & Beverage and other hotel leaders.
• Provide leadership across Banquets, Convention Services set‑up, and Banquet Beverage operations.
• Conduct daily walk‑throughs of all function spaces, service areas, and storerooms to ensure adherence to Hyatt standards and Department of Health regulations.

• Review Banquet Event Orders (BEOs) to ensure clear communication and flawless execution of meeting and event requirements.
• Ensure timely, accurate set‑up of all events while maintaining Hyatt standards for food, beverage, décor, safety, and service.
• Collaborate closely with Culinary, Stewarding, Catering/Convention Services, Convention Services Floor, and Beverage teams to ensure seamless event delivery.
• Proactively evaluate staffing levels, equipment needs, and resource allocation for all upcoming events.
• Maintain a high‑energy, positive, and professional presence at all times.

• Devel…