Seasonal Hospitality Coordinator

About the Role

As a Seasonal Hospitality Coordinator, you’ll serve as the on‑ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in‑market issues during and between stays. The role is a combination of property caretaker and runner and may at times include work more generally associated with a hotel front desk.

You’ll be field‑based, covering a subset of homes in your zone, and will report to the Team Lead, Hospitality Ops. Your work will directly impact guest satisfaction, review scores, and how well we care for our homeowners’ properties.

This role will begin within two weeks from offer and will end November 1st.

• Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and report issues via our task management systems.
• Restock consumables and inventory supplies to maintain FCS readiness.
• Leave hospitality touches such as gifts and welcome notes for arriving guests.
• Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues.
• Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash.
• Respond quickly to urgent in‑stay needs or on‑the‑ground guest issues when dispatched.
• Track supply usage and flag homes with unusual patterns or repeated problems.
• Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners.
• Support Hospitality Managers with dispatching of field tasks during non‑peak times of day.
• Primarily support the operations of your zone while being available to assist other zones as needed based on market need.
• Other duties as assigned.

• Guest satisfaction and review scores (portfolio average above 4.8).
• Number of inspections completed per shift/day.
• Completion rate and accuracy for assigned tasks.
• Responsiveness to urgent or in‑stay issues.
• Homes consistently meeting FCS standards as verified by market leadership.

• Must be comfortable walking, standing, bending, lifting up to 50 lbs.
• Frequent travel within market and regular driving between properties is required.
• Work is conducted primarily in‑home, with some supply runs or warehouse coordination as needed.
• Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week).

• 1+ years of experience in hospitality, property care, vacation rentals, or related field.
• Detail‑oriented and highly reliable.
• Ability to follow checklists and brand standards consistently.
• Physically capable of lifting 25+ lbs and walking/standing throughout the day.
• Strong communication skills and service‑minded attitude.
• Comfort using mobile apps and task tracking tools.
• Valid driver’s license and reliable vehicle required.
• Able to work weekends, holidays, and on‑call rotations.
• Must be authorized to work in the U.S.; we cannot sponsor H1‑B visas at this time.
• Any offer of employment is conditioned upon the successful completion of a background investigation.

Compensation may be adjusted based on experience, skills, and interview performance.

Our compensation reflects several U.S. geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job‑related knowledge, skills, experience and other job related factors. Roofstock is a total…