Front Desk, Hospitality ​/ Hotel ​/ Catering

• Location PO Box 189,Roebuck, SC, 29376,United States
• Base Pay $14.00 - $15.00 / Hour
• Job Category Front Desk, Customer Service
• Industry Hospitality , Hotel , Marriott
• Employee Type Non Exempt FT
• Required Degree NONE
• Manage Others No

• Name Rita Vaughn
• Email rita.v

Description

150 E St John St, Spartanburg, SC 29306

Do you enjoy helping people, creating great first impressions, and making guests feel welcome?
Fairfield by Marriott Inn & Suites Spartanburg Downtown is NOW HIRING a Full-Time Guest Services Team/Front Desk Member
to join our hospitality team!

As a Guest Services Team Member, you’ll be one of the first people our guests meet and an important part of their overall hotel experience. From a warm welcome at check-in to a smooth and friendly departure,
you’ll help make every guest feel valued, comfortable, and taken care of.

If you’re friendly, professional, dependable, and enjoy working with people in a fast-paced environment,
we’d love to meet you!

• Welcome Our Guests:Greet every guest with a warm, friendly, and professional attitude.
• Create a Great Arrival:Process check-ins and check-outs efficiently and accurately while providing a welcoming experience.
• Assist With Reservations:Help guests with reservations, room requests, questions, and special needs.
• Deliver Exceptional Service:Provide helpful information about hotel amenities, services, and local attractions.
• Stay Connected:Answer phone calls, emails, and other guest communications promptly and courteously.
• Solve Problems:Listen to guest concerns and requests, resolve issues whenever possible, and involve management when needed.
• Handle Transactions:Accurately process payments, credit card transactions, cash, and room keys while following security procedures.
• Keep It Organized:Maintain a clean, professional, and welcoming front desk and lobby area.
• Work as One Team:Communicate and coordinate with housekeeping, maintenance, food and beverage, and other hotel departments.
• Protect Our Guests:Follow hotel safety, security, privacy, and brand standards at all times.
• Create Memorable Experiences:Go the extra mile to make guests feel welcome and appreciated.

We’re looking for someone who brings
energy, professionalism, and a genuine desire to help people
.

The ideal candidate is:

• Friendly, approachable, and customer-focused
• Dependable and professional
• Comfortable working in a fast-paced environment
• Organized and detail-oriented
• Able to multitask and prioritize guest needs
• Comfortable handling payments and confidential guest information
• A positive team player who enjoys working with others
• Flexible and available to work weekends and holidays as needed

At Fairfield by Marriott Inn & Suites Spartanburg Downtown,
you have the opportunity to make a difference every day
. Whether you're welcoming a first-time visitor, helping a family with a special request, or solving a guest's concern, your attitude and service can turn an ordinary hotel stay into a memorable experience.

If you enjoy meeting people, solving problems, and being part of a team that takes pride in hospitality,
this could be the opportunity for you!

Requirements

The physical requirements of this position support our Guest Services/Front Desk Team Members in performing their responsibilities effectively while providing exceptional service and maintaining a safe and comfortable work environment.

• Ability to stand, walk, and move throughout the hotel for extended periods while assisting guests and completing daily responsibilities.
• Ability to use computers, telephones, office equipment, key systems, and other front desk tools with accuracy and efficiency.
• Ability to lift, carry, push, or…