Guest Services Associate

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Full Time Columbia, SC, US

Classification:

Full-Time, Hourly Non-Exempt

Reports To:

Guest Services Supervisor

Direct Reports:

None

Effective Date:

March
2025

The Guest Services Associate is a dedicated and compassionateteammatesupporting

Oliver Gospel’s Men’s Recovery Programs and Shelter. The Guest Services Associateservesas themainfront desk point of contact for individuals entering the Men’s program or seekingshelterservices, support, andotherresources. This roleis crucialin ensuring a welcoming and organized environment forguests/program members, partners,and other visitors.

• A believer in Jesus Christ
• Affirm without reservation Oliver Gospel’s Statement of Faith
• Fully support Oliver Gospel’s Statements of Mission and Vision
• Ability and desire to work in harmony with other Oliver Gospel employees
• Be on time and ready to work at the assigned work location on every scheduled day of work
• Due to sensitivity for potential impact upon Oliver Gospel’s Program Participants, the use of alcohol, tobacco and/or vaping products is notpermittedduring scheduled work hours or at any Oliver Gospel event
• Valid South Carolina driver’s license

• High School Diploma or equivalent, certifications and college preferred(ministry background a plus)
• Minimum of one yearof proven administrative experience and skills
• Experienceworkingin high-risk environments,with vulnerable populations, recovery facilities, and orpeople experiencing homelessness
• De‑escalation/conflict resolution experienceanddemonstratedemotional intelligence
• Ability toparticipatein a shift work schedule
• Proven ability to work independently while staying aligned with the priorities of the supervisor
• Proficient knowledge of PC-based software and relevant applications and office equipment

• Greetvisitorsand guests courteously and professionally.
• Provide information about available services, programs, and resources offered at the shelter and recovery center.
• Maintain a clean and organized front desk area and maintain shift communication log.
• Register visitors and/orassistguestprogramguestswith intake procedures as needed
• Assistwithconfirming bed assignments,conducting personal belonging searches, anddrug/alcohol substance screeningswhenrequired.
• Answer phone calls, respond to inquiries, and direct calls to the appropriate staff members.
• Assist with administrative tasks such as reception organizing,filing, data entry, record-keeping, and other common reception duties.
• Become proficient in all aspects of Oliver Gospel’s HMIS and other required systems.
• Communicate effectively withprogramguests, staff, and volunteers tofacilitatea positive and supportive environment.
• Collaborate with other team members to address client needs and concerns promptly and effectively to include strong collaboration withprogramstaff and Life Coaches.
• Provideparticipantcountsfor Chapel services and special events/activities in the facility.
• Assist with providing linens, hygiene items,and meals.
• Assist with receivingandrecordingdonation itemsandtaking and submitting requests.
• Assistwithoperatingthe sound system and Smart TV in Oliver Hall when needed.
• Help facilitate Rapid Shelter/Cold Weather shelter.
• Drive companyvehiclesand transport guests when needed(approvedMVRrequired).
• Develop relationships with Refresh guests andchart/report their needs and behaviors
• Assist with dispensingmedicationsas needed.
• Work with relevant staff to ensure programguestshave proper clothing and essentials upon entry and throughout the programs.
• Monitor and…