General Manager - Night Heron Food & Beverage

General Manager
- Night Heron Food & Beverage

Kiawah Island Golf Resort

Job Description

Kiawah Island Golf Resort is seeking an accomplished, dynamic, and guest-centric General Manager of Night Heron Food & Beverage to provide comprehensive operational and strategic oversight for a high-volume, multi-faceted dining and entertainment portfolio. Centered in the heart of our renowned Night Heron Park, this leadership role is responsible for driving financial success, service excellence, and team development across three distinct, vibrant resort outlets:
The Nest Market & Café, The Perch, and The Night Heron Grill.

Managing a combined enterprise generating $7M–$8M in annual revenue, the General Manager will own full P&L accountability, inventory and supply chain ordering, labor optimization, and the mentorship of several direct‑report outlet managers. The ideal candidate blends exceptional culinary and retail operations expertise with a passion for cultivating memorable guest experiences in a world‑class resort environment.

Salary: $80,000 with bonus eligibility

• Experience:
  
  Minimum of 5–7 years of progressive food and beverage management experience within high‑volume resort, hotel, multi‑outlet, or upscale hospitality environments. Prior multi‑unit or complex general management experience strongly preferred.
• Financial Acumen:
  Demonstrated expertise in P&L management, labor scheduling models, seasonal labor balancing, food/beverage cost controls, and inventory systems.
• Leadership
  
  Skills:
  
  Inspiring leader with a hands‑on management style, exceptional communication skills, and a proven ability to develop and retain talent.
• Education:
  
  Bachelor’s degree in Hospitality Management, Business Administration, or a related field is preferred (equivalent practical experience will be considered).
• Certifications:
  
  Serv Safe, food safety, and alcoholic beverage service certifications required.
• P&L Accountability:
  Maintain full financial ownership of the $8‑10M Night Heron F&B portfolio, consistently meeting or exceeding revenue, labor cost, and gross profit margin targets.
• Budgeting & Forecasting:
  Partner with executive leadership to develop annual operating budgets, capital expenditure proposals, and strategic revenue‑growth initiatives.
• Purchasing & Inventory Control:
  Oversee comprehensive ordering, supplier relations, and inventory management across restaurant, café, market, and retail product lines minimize waste and optimize prime costs.

• Cross‑Outlet Oversight:
  Ensure seamless daily coordination between front‑of‑house service, culinary production (The Nest kitchen), retail merchandising, grocery delivery logistics, and recreation partnerships (Treehouse/Pool complexes).
• Quality & Standards Assurance:
  Uphold Kiawah Island Golf Resort’s world‑class standards of hospitality, cleanliness, safety, and presentation across all three venues.
• Seasonal Execution & Scaling:
  Spearhead operational readiness for seasonal shifts—specifically orchestrating the March‑through‑October seasonal launch and wind‑down for the Night Heron Grill, while managing high‑demand summer volume (e.g.,600+ daily lunch covers) alongside steady year‑round operations at the Market and Perch.
• Direct Report Management:
  Lead, mentor, and evaluate a strong team of direct‑report outlet managers, providing continuous coaching, performance feedback, and professional development.
• Talent Acquisition & Training:
  Oversee hiring, seasonal ramp‑ups, onboarding, and comprehensive service training programs to build high‑performing, guest‑focused operational teams.
• Cross‑Functional
  
  Collaboration:
  
  Partner closely with Resort Recreation, Retail, Marketing, and Culinary leadership to synchronize park‑wide programming,…