Line Support Technician
Listed on 2026-02-01
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IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Line Support Technician
Location: Timmonsville, SC (4 days/week onsite and 1 day/week remote, but needs to be open to working 5 days onsite if needed)
Contract Duration: February 2026 – March 31, 2027
Overtime – approximately 5 hours/week
Travel – 5%
The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group when incidents occur. What will this person be focused in the following areas:
- Support the plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems
- Interact with plant floor users and clients (in order to understand production line processes and customers)
- Support projects such as technology upgrades/implementations of Tier 1 computer systems
- Review, understand and react to various monitoring systems for Tier 1 computer systems
Note – This technician will be required to wear steal toed boots (expense is reimbursable) while working on the plant floor.
Required Skills and Expertise:
- Completed post-secondary education in Computer Science or equivalent related experience
- 1-3 years of experience providing Level 1 IT support
- Demonstrated hardware troubleshooting skills for printers, scan guns, desktop PCs/laptops, handheld devices
- Experience supporting the following technologies:
- Computer applications and end-user computing devices
- Windows 7/10, Active Directory, LAN/Networking
- Experience using MS-Office, and problem ticketing applications
- Experience executing processes on an AIX/UNIX environment
- Experience managing 2nd level support calls (Level
1) - Experience managing 3rd level support calls (Level
2) - Ability to follow and document processes
- Ability to adapt/learn in a changing environment
- Experience with general IT processes and development methodologies
- Solid analysis, proven problem solving and decision-making skills
- Good time management and prioritization skills
- Strong communication skills both verbal and written
Desired Skills and Expertise:
- Preferred general functional knowledge of GALC/ALC (Assembly Line control) systems and associated business processes/systems
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