IT Help Desk​/Tier 1 Support technician

Position Overview

The IT Help Desk / Tier 1 Support Technician provides first-level technical support. This role is primarily onsite at the Columbia, SC repack warehouse, with remote support for Smyrna and occasional travel to Florence for plant support.

Location: Columbia, SC (Onsite)

Schedule: Monday-Friday, 40 hours/week

• Provide Tier 1 technical support for end users in a manufacturing and warehouse setting
• Troubleshoot hardware, software, printers, and basic application issues
• Perform basic network connectivity troubleshooting, including switches and cabling
• Assist with and maintain physical network cabling within the warehouse and plant areas
• Support workstations, scanners, and peripherals used in manufacturing and logistics operations
• Document issues and resolutions in the ticketing system
• Provide remote support to the Smyrna location
• Travel occasionally to the Florence plant to support onsite IT needs
• Escalate complex issues to higher-level IT support as needed

• A minimum of 2 years of IT Help Desk or Tier 1 Support experience (additional experience preferred)
• Basic IT troubleshooting and customer support skills
• Exposure to network connectivity troubleshooting
• Hands‑on experience with physical network cabling
• Comfortable working in a warehouse or manufacturing environment
• Strong communication and customer service skills
• Must be local to the Columbia, SC area and able to work onsite

• Onsite support in a battery manufacturing and repack warehouse environment
• Remote support for additional facilities
• Occasional travel to plant locations