IT Field Support Specialist; HT; Government

Job Description:

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

RIS I is the delivery of regional IT services to the end user. We offer support of end user devices including desktop, workplace peripherals, and voice and video devices. We support local and campus area networks, including wireless and cable plant.

Are you a tech-savvy problem solver with a passion for hands‑on IT support and a knack for making technology work seamlessly for others?

This position provides advanced (Tier 2 and
3) on‑site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure.

This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

Key Responsibilities:

• Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on‑site and remotely.
• Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.

• Conduct comprehensive site surveys to assess existing configurations and user requirements.
• Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.

• Analyze current and future hardware requirements.
• Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.

• Prepare and deliver site installation and test reports.
• Support network upgrade initiatives by installing and configuring new hardware and associated cabling.

• Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.

• Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.

• Maintain and support government and/or vendor‑manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.

• Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.

• Act as a resource for end‑user connectivity needs, providing timely and professional support and guidance.

• Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

TS/SCI with polygraph.

• Minimum
  
  Education and Experience:
  
  High school diploma or GED required. Minimum of 2‑3 years of relevant IT experience.
• Must possess 8570 Certification;
  Security+ certification is highly preferred.

• Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Well‑versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
• Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
• Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
• Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
• Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
• Proficient in supporting end‑users remotely, providing timely and effective technical assistance.

• Excellent analytical and problem‑solving skills with the ability to…