Thrive Hub Manager

We Are

SC Thrive links South Carolinians in need with essential resources for food security, healthcare, mental wellness, and financial support. We empower individuals and agencies to improve lives by simplifying the benefits process through innovative technology and tailored programs. Through these collaborations, training, and resources, we continue to drive meaningful impact and support the wellbeing of our communities.

Since 2009, SC Thrive has been lifting South Carolinians up to live their best lives through the practice of our core values. Excellence in service, collaborative communication, being a trusted partner, and honoring people are our guiding principles. By living these values, we continue to drive our vision of creating stabilized, healthy communities throughout South Carolina.

Thrive Hub Manager

Thrive Hub is a secure platform that makes it easier for community partners, service providers, businesses, and state agencies to work together and connect people with the benefits they need. As a Thrive Hub Manager, you will lead system adoption, training strategy, and operational oversight for the platform across SC Thrive and our partner organizations. Previous project management or customer service experience will pair with technical aptitude and problem solving to bridge technology and program delivery;

ensuring system users are empowered to integrate the platform into their daily workflows.

South Carolina, Hybrid/Remote

Full-time/Part-time:
Full-time
Employment Classification:
Exempt
Compensation: $50,000-$58,000
Travel Requirement: 10%

Chief Technology Officer

• Become a trained SC Thrive Counselor with the ability to perform client intake interviews and complete applications as well as determine how to expand and best implement usage of Thrive Hub within partner agencies.
• Become fully knowledgeable and able to present at numerous speaking engagements on the breadth of SC Thrive.
• Participate in high leverage state and national coalitions, events, conferences, etc. to promote the work of SC Thrive.
• Become knowledgeable in all aspects of SC Thrive’s client management system, Thrive Hub, and all SC Thrive trainings.
• Stay current on industry and organization trends, products, competitive activity, and customer needs.
• Demonstrates excellent technical understanding of integrated technology systems.
• Conduct Thrive Hub demonstrations and train staff to present to external stakeholders.
• Coordinate and perform regular system testing and manage issue tracking from first report to resolution.
• Develop and administer internal Thrive Hub learning plans.
• Create various learning resources such as detailed documentation, step-by-step guides, and presentations to help users understand and effectively use Thrive Hub.
• Regularly review and update learning resources to reflect new features, updates, and user feedback.
• Organize and lead training sessions, webinars, and workshops to educate users and internal teams on Thrive Hub features and best practices.
• Develop and distribute Thrive Hub updates, ensuring information is accurately communicated to audiences of varying technical knowledge.
• Identify and manage system issues, coordinate with developers for resolution, and communicate updates and workarounds to staff in a timely manner.
• Support team to facilitate implementation of Thrive Hub with partner organizations.
• Other duties as assigned.

• Bachelor’s degree in Social Work, Public Administration, Nonprofit Management, Human Services, Business, Information Systems, or related field; or equivalent professional experience.
• 2-3 Years of project management or customer service experience.
• Strong technical aptitude with the ability to learn and navigate integrated systems quickly.
• Proficient in Microsoft Office 365 technology suite.
• Strong attention to detail, problem solving, analytical, and organizational skills.

• Previous experience in social services, nonprofit program operations, case management, or benefits access environments.
• Experience implementing or administering a case management…