Citrix Architect

Job Description Citrix Architect

Will be responsible for design and development of a CUI VDI environment, Window systems and images, technical and engineer support, and one‑on‑one training to identified System Administrators. Candidate must be able to meet all CUI Requirements.

• 5+ years of experience with Citrix Xen App
• 5+ years of experience with Xen Server Administration
• 5+ years of experience with Microsoft Windows Servers
• 5+ years of experience with Citrix App Layering

• An Associate degree in computer science or a related field, or equivalent relevant experience.

• Citrix Administrator certification

• Experience troubleshooting systems, identifying root cause, and creating action plans to resolve issues
• Experience working within complex VDI environment.

Mid‑Senior level Citrix VDI Architect will be responsible for providing level‑2 and level‑3 technical support for Citrix/Xen Apps server environment. This position will analyze and evaluate major system project requirements of considerable complexity requiring a thorough understanding of all parameters affecting and interfacing with the system. Review user requirements and provide direction in the identification of problem and potential resolution. Provide analytical support in the conceptualization, development and implementation of complex, multiple inter‑linked systems.

Define system objectives and prepare system design specifications to meet user requirements and satisfy interface problems.

• Providing level‑2 and level‑3 technical support for Citrix / Xen Apps server environment
• Monitoring of VDI platform with various client tools Netscaler, Control
  
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• Support will include:
• VDI End‑User Sessions
• VDI Stack
• Level‑2 management and technical support
• Ensuring virtual sessions are working as intended
• Handling IT‑ VDI related requests or inquiries received by client helpdesk
• Ensuring all Citrix platform server systems under management have updated software patches
• Xen Desktop Broker including VDI monitoring and alerting support of the Citrix /VMware applications which are responsible for delivery of the virtualized desktop or applications
• Ensure high levels of client satisfaction for the products/solutions which are supported
• Addresses all technical questions around VDI and Citrix
• Participate in client meetings to update team members
• Ability to be the technical Subject Matter Expert within the Environment
• Deploy and support core Microsoft services, AD, ADFS, DNS & DHCP, WSUS and Group Policy.

• Advanced system testing tool knowledge & experience
• Strong technical experience with the following technologies:
• Citrix Xen Desktop
• Citrix Xen Server
• Microsoft Windows infrastructure.
• Ability to work well within a team environment
• Experience with Workflow analysis
• Technical collaboration for client problem solving
• Ability to apply best practices to ensure maximum amount of production
• Ability to provide one‑on‑one training to teammates

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high‑performing teams driving success together. You’ll have long‑term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier.

We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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