ITSM Problem Analyst: RCA, PMR & ServiceNow Lead
Job in
Columbia, Lexington County, South Carolina, 29228, USA
Listed on 2026-02-18
Listing for:
Ford Motor Company
Full Time
position Listed on 2026-02-18
Job specializations:
-
IT/Tech
IT Business Analyst, IT Support, Systems Analyst, IT Consultant
Job Description & How to Apply Below
A global automotive company is seeking an experienced ITSM Problem Analyst to ensure the reliability of IT services. The role involves leading investigations into recurring incidents, facilitating Post-Mortem Reviews, and maintaining problem management dashboards within Service Now. The ideal candidate should have over 5 years of experience in Incident and Problem Management, a bachelor's degree in a related field, and strong analytical skills.
The position offers a competitive salary and comprehensive benefits including medical coverage, tuition assistance, and flexible work options.
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